Willard Chubb

Availabilty for questions. Guiding through the process. Working through payments by hand.

Willard Chubb was so knowledgeable and spoke to me as an equal. Was always helpful, available. He listened. I feel he went over and beyond in our case.

He is very knowlegeable and inviting. He is truly a understanding and patient man that loves his job.

Any questions we had were answered. We came in with a plan and Willard worked around it and we ended up saving money while getting a morgate payment we like for a house we love! Concierge service is helpful with deals that's hard to say no to.

I was very satisfied with Willard's advice and work on my behalf. Unfortunately, when dealing with the other women who contacted me, I was never sure who was responsible for dealing with my loan and why I should sign documents which were incorrect simply because they weren't the final documents anyway. I was sent several iterations of the same form to sign. I don't understand why the agent who pre-fills in the documents doesn't ask the question if they don't know the correct entry information. That would have saved a lot of time and confusion as well as improving my confidence that everything was proceeding accordingly. The 4 phase timeline showing the progress of the loan is a joke. Did not make me feel any better. I would prefer to know exactly what the next step is and what is causing any delays. For example, by my loan, there was a delay in obtaining the VA appraisal. Once I finally received my copy, I saw that the appraisal officer was located very nearby and it would have been no problem for me to have contacted them directly. Sometimes a friendly in-person inquiry works wonders. I do not walk around all day attached to my cell phone. If you send someone of my generation a time sensitive document for signature, it would be advisable to call the person to let them know. Texting is not one of my strengths. I hate these surveys for exactly that reason. Last but not least, no one, not NAF, nor the Closing office warned me that I had to bring my bank account data to closing in order to complete your form for automatic withdrawal. The closing office sent the packet before I could send them the info. When I called NAF, they refused to fill in the information on the form, so now, it it is up to me AGAIN to fight with some computer programming to attempt to set up monthly payments prior to 01 May.

Willard chubb

Things started a little slow due to Wilard being sick and Noah having to take over. I would recommend a little more commmuntication bertrween the team to us agents but overall Willard and his team pulled it off. I would do it again with Willard.