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Terms of Use for Serviced Loans

1. Application of These Terms of Use

Your access to and use of the New American Funding, LLC ("Company") website and the information, documents, tools and/or other material made available through this website ("Services"), are subject to the Terms and Conditions of use set forth herein (this "Agreement") together with any applicable Addenda attached herewith. By accessing, browsing, interacting with, or otherwise using the Company website (individually, collectively, and interchangeably referred to as our "Websites" or "Website") through any means, or by making use of any mobile applications accessible or downloadable through the Websites and/or through any third-party mobile application marketplace (the "Applications", "App", or "Apps"), or by using the goods, facilities or services offered in or through the Websites through any method (including, without limitation, by telephone, mail, text, email or facsimile), you accept and agree to be bound by this Agreement. For purposes of this Agreement, (i) the terms "Website" and "Websites" include the Apps; and, (ii) "you" or "your" means the person accessing the Website, and includes any persons that allow others to provide information about themselves to Company.

YOUR ACCESS TO AND USE OF THE WEBSITES AND APPS IS SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND WE RESERVE THE RIGHT TO TERMINATE YOUR ACCESS IF YOU VIOLATE THESE TERMS. CLICKING ON LINKS WITHIN THE WEBSITES OR WEBPAGES BEYOND THE WEBSITE'S HOMEPAGE OR DOWNLOADING AN APP CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT WITH THESE TERMS WHETHER OR NOT YOU COMPLETE A TRANSACTION WITH COMPANY AND WHETHER OR NOT YOU COMPLETE YOUR TRANSACTION ON THE WEBSITE OR THROUGH OTHER CHANNELS, SUCH AS BY TELEPHONE, EMAIL, FACSIMILE OR OTHERWISE. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THE WEBSITES, ANY SERVICES AVAILABLE THROUGH THE WEBSITES, OR ANY INFORMATION CONTAINED ON THE WEBSITES.

MANDATORY ARBITRATION NOTICE AND CLASS ACTION AND JURY TRIAL WAIVER. This Agreement contains a mandatory (binding) arbitration provision and class action and jury trial waiver clauses. Except for certain types of disputes described in the arbitration section below or where prohibited by applicable law, you agree that disputes between you and us regarding your use of the Websites or Services will be resolved by binding, individual arbitration and you waive your right to participate in a class action lawsuit or class-wide arbitration. For more details, please see Section 16.

THIS AGREEMENT ALSO CONTAINS DISCLAIMERS OF WARRANTIES AND LIABILITY (please see Section 9). These provisions form an essential basis of our bargain. In addition to this Agreement, your use of certain Services may be governed by additional terms and conditions. Company reserves the right, at any time, and without prior notice, to change or discontinue any aspect or feature of the Websites and the right to modify the terms and conditions applicable to users of the Websites, including this Agreement, or any part hereof. Such changes, modification, additions, or deletions shall be effective immediately upon posting on the Websites. However, we will not amend the arbitration provision without giving you notice and an opportunity to opt out of such provision. Your continued use of the Websites or Services offered in or through the Websites after we have updated this Agreement shall be deemed to constitute acceptance of the then-current Agreement.

2. Privacy Policy

Although not part of this Agreement, to learn more about how we use and protect the privacy of users of the Website, please view Company's Privacy Policy, which is available here.

3. Restrictions on Use

You may only use the Websites for the purposes expressly permitted in this Agreement. You agree that you will not use or attempt to use the Websites for any purpose other than conducting mortgage banking related business with us as our bona fide client, prospective client, business partner, or real estate agent.

You warrant and agree that you will not use the Websites for any purpose that is unlawful or prohibited by federal, state or local law. By accessing or using the Websites, you agree that:

  • your use of the Websites is subject to and governed by this Agreement;
  • you will only access or use the Websites and transact business with us if you are at least 18 years of age;
  • you reside in the United States and the District of Columbia in jurisdictions where Company is licensed to provide mortgage related services;
  • you will use the Websites solely for the Services offered in the normal course of business;
  • you will always act in accordance with the law, custom, and in good faith;
  • you will comply with and be bound by this Agreement as it appears on the Website each time you access and use the Website;
  • each use of the Websites by you indicates and confirms your agreement to be bound by this Agreement; and
  • this Agreement is a legally binding agreement between you and us that will be enforceable against you.

Without limiting the generality of the foregoing, you may not use or attempt to use the Websites or any part of the Websites for any purpose:

  • that interferes with or induces a breach of the contractual relationships between Company employees and Company;
  • that is any way unlawful or prohibited, or that is harmful or destructive to anyone or their property;
  • that transmits any advertisements, solicitations, schemes, spam, flooding, or other unsolicited Email, unsolicited commercial communications;
  • that transmits any harmful or disabling computer codes or viruses;
  • that harvests Email addresses from the Websites;
  • that transmits unsolicited Email to the Websites or to anyone whose Email address included the domain name of the Websites;
  • that interferes with Company's network services;
  • that attempts to gain unauthorized access to Company's network services;
  • that suggests an express or implied affiliation or broker relationship with Company without express, authorized written permission from the Company;
  • that impairs or limits Company's ability to operate the Websites or any other person's ability to access and use the Websites;
  • that uses any methods, means or devices to click on to the Websites or cause a visit to the Websites for the purpose of manipulating the results of any Internet search engine;
  • that unlawfully impersonates or otherwise misrepresents your affiliation with any person or entity;
  • that harms minors in any way, including, but not limited to, transmitting or uploading content that violates child pornography laws, child sexual exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct;
  • that transmits or uploads pornographic, violent, obscene, sexually explicit, discriminatory, hateful, threatening, abusive, defamatory, offensive, harassing, or otherwise objectionable content or images;
  • that harms, threatens, harasses, abuses or intimidates another person in any way or involves images or content that depicts, promotes, encourages, indicates, advocates or tends to incite the commission of a crime or other unlawful activities;
  • that dilutes, devalues, defames, or depreciates Company's name and reputation;
  • that transmits or uploads any content or images that infringe upon any third party's intellectual property rights or infringe upon any third party's right of privacy; or
  • that unlawfully transmits or uploads any confidential, proprietary or trade secret information.

This list of prohibited activities provides examples and is not complete or exclusive. We reserve the right to terminate your ability to use the Websites with or without cause and with or without notice, for any reason or no reason, or for any action that we determine is inappropriate or disruptive to the Websites or to any other user of the Websites. We may report to law enforcement authorities any actions that may be illegal, and any reports we receive of such conduct. When legally required or at our discretion, we will cooperate with law enforcement agencies in any investigation of alleged illegal activity on the Websites or on the Internet.

4. Intellectual Property

Trademarks, service marks, logos, emblems, slogans, designs and copyrighted works appearing on the Websites are the property of Company or the party that provided them to Company. Company and those third parties retain all rights associated with any of the respective trademarks, service marks, logos, emblems, slogans, designs and copyrighted works appearing on the Websites.

All content, web pages, source code, calculations, products, materials, data, information, text, screens, photos, video, music and sound, functionality, services, design, layout, screen interfaces, "look and feel", design, functionality, and the operation of the Websites (collectively "Content") is the proprietary information of Company or the party that provided or licensed the Content to Company, and is protected by various intellectual property laws, including, but not limited to, copyrights, patents, trade secrets, trademarks, and service marks. All rights associated with the Content are owned by Company, our licensors, or our content providers. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of Content will be permitted without our express, authorized written permission and/or the express, authorized written permission of the copyright owner.

The availability of any Content through the Websites shall under no circumstances constitute a transfer of any copyrights, trademarks, or other intellectual property rights. You do not acquire any license or ownership rights by downloading or viewing any Content or by any other means. You will not in any way copy, reproduce, publish, create derivative works from, perform, upload, post, distribute, transfer, transmit, modify, adapt, reverse engineer, frame in any Web page, or alter the appearance of any Content.

All submissions to us containing any comments, improvements, suggestions, and ideas regarding the Websites will become and remain our exclusive property, including any rights or future rights associated with such submissions, even if the provisions of this Agreement are later modified or terminated. This means that you forever disclaim any proprietary rights or any other rights or claims in such submissions. You acknowledge and agree that we have the unrestricted, unencumbered right to use, publish, and commercially exploit, identical, similar, or derivative ideas originating from your submission, in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. Notwithstanding the foregoing, you remain solely responsible for the content of your submissions, and you acknowledge and agree that neither Company nor any third party affiliate of Company will assume any liability related to any action or inaction by Company or such third party with respect to your submissions. By providing or submitting content, you represent and warrant that you own or otherwise control all of the rights to your submitted content and communications as described in this section including, without limitation, all the rights necessary for you to submit the content and communications.

All testimonials submitted to us will also become and remain our exclusive property, even if the provisions of this Agreement are later modified or terminated. This means that you irrevocably grant to us the unrestricted right (now and in the future, without notice, compensation or other obligation to you or any other person) to use your statement, image, likeness, as they may be used, in any medium, in connection with an advertisement or for any other publicity purpose. You further agree that we may use any percentage or part of your testimonial, image, likeness and/or works, in any way that we see fit, and may exclude your name or use a fictional name or other identifier at our sole discretion.

5. Links to Third Party Websites

The Websites may contain links to websites maintained by third parties that are not related to Company. Such links are provided for your convenience and reference only. We do not operate or control in any respect any information, software, products or services available on such websites, and we do not endorse, approve, sponsor or control any such websites' contents, or its sponsoring organization. You acknowledge and agree that the third-party website may have different privacy policies and terms and conditions and/or user guides and business practices than Company, and you further acknowledge and agree that your use of such third-party website is governed by the respective third-party website's privacy policy and terms and conditions and/or user guides. When you leave the Websites for another website, please note that we are not responsible for the accuracy or content of the information provided by that website, nor are we liable for any direct or indirect technical or system issues arising out of your access to or use of third party technologies or programs available through that website.

We do not permit third-party advertising on the Websites without express written permission from the Company. You will not create links from any website or Web page to the Websites or any Web page therein without our prior written permission.

6. Use of Technology

Company may request your permission, through a separate consent process, to contact you via phone, whether by live agent or artificial or prerecorded voice, SMS text to your residential or cellular number, whether dialed manually or by auto dialer, or by email, and to send disclosures and communications about a loan inquiry in electronic form through these media.

6.1 Email Policy

Email in General

Our communications to you in email may not accurately represent the entire or final disposition of a matter or constitute our official business, due to brevity or informality. Email is one medium through which information may be exchanged, as when an email message responds to a voice mail. Accordingly, email, by itself, may not accurately reflect the complete communication or our intent as to the subject matter referred to within the communication, nor constitute an official business record of Company. Any official content present in an email communication is qualified in its entirety by any signed writings, which shall govern such content according to their provisions. Also, unless explicitly permitted in a signed writing or necessary by law, the mere receipt of an email by us may not put us on notice, timely or otherwise, of the matters contained within that email.

Confidential Information

The emails we send are confidential (and all attachments to such emails are confidential) and are to be reviewed and/or disclosed to only the individual or entity to whom they are addressed and intended. If you receive an email in error or if it is improperly forwarded to you, the information contained in the email should, at all times, remain confidential and such circumstances shall not authorize you to use or disclose the confidential information. You agree to notify the sender immediately by telephone or email, and delete or destroy the original and any copies. Any unauthorized use, disclosure, reproduction, or distribution is strictly prohibited. Emails marked as "Confidential" contain confidential and/or proprietary information that is disclosed under the condition that you treat and maintain such information strictly in a confidential manner and in compliance with all applicable privacy laws and that you ensure such information is not disclosed or used by others, except for the limited and confidential purpose for which it is being provided. By accepting receipt of and/or reviewing confidential information that we provide, you agree to indemnify, defend, and hold us harmless against any and all claims, losses, liabilities, or expenses, including attorneys' fees that we may incur as a result of the unauthorized use or disclosure of confidential information due to your acts or omissions.

Privileged Information

Emails exchanged with or involving our lawyers and legal staff may contain privileged information subject to the attorney-client privilege and/or the attorney work product privilege. Such privileged information shall not be waived if you receive an email in error or if it was improperly forwarded or delivered to you or you otherwise receive such communication by any means. If you are not the intended recipient of privileged information, you agree to notify the sender immediately by telephone or email and delete or destroy the original and any copies. Any unauthorized use, disclosure, reproduction, or distribution of confidential or privileged information is strictly prohibited.

Time Sensitive Instructions & Official Matters; Filters

Do not use email to communicate time-sensitive instructions or official company matters; they may not be received or reviewed by us in a timely manner. Emails are processed through various virus and spam filters which may delay or reject the delivery of an email altogether. Urgent matters should be communicated in person directly with the person of concern via telephone and then confirmed in writing with the appropriate person via fax or email. We reserve the right to block any email source we deem inappropriate.

Business Purposes

Our email facilities are to be used only for conducting business with us. Vendors, suppliers, clients and others receiving email from us may not use our email addresses or contact information (or any other person's email address appearing on or in our email) for any purpose other than corresponding with us for lawful and legitimate business purposes relating to our business. The receipt of an email is not our consent for you to use our email address or contact information for direct marketing purposes or for transfers of data to third parties, and such use is strictly prohibited.

Monitoring of Communications

All emails sent to us or from us may be forwarded, monitored, and/or reviewed by others within Company other than the designated recipient/sender with or without notice to the designated recipient/sender. We may also record or monitor other forms of communications you have with us via the Websites, PC-talk, chat, email, text messages to and from Company-owned cellular devices, and telephone. By using such communication methods, you are consenting to the recording, monitoring, storage, and/or use of the same without further notice.

Unsecured Transmissions

While certain designated areas within our Websites employ technologies to secure your data and the transmissions between you and us, general email uses the Internet, which is an open system, and we cannot provide absolute assurances that all emails (sent or received) are secure, error free, not corrupted, incomplete or virus free and/or that they won't be lost, mis-delivered, destroyed, delayed, intercepted or decrypted by others. We therefore advise against sending sensitive or personally identifiable information over email, and disclaim all liability with regard to emails (and the contents therein) if they are corrupted, lost, destroyed, delayed, incomplete, mis-delivered, intercepted, decrypted or otherwise misappropriated by others.

Viruses

Computer viruses can be transmitted via email through email content, attachments to emails and embedded links. Although our emails are believed to be free of any virus or other defects that might affect computer systems in which they are received and opened, it is your responsibility to ensure that any email you open is virus free. We are not responsible for any loss or damage arising in any way from the receipt, use, storage or transmission of our emails. If we forward an email or reply to a prior email, the contents may have been produced by someone other than us, for which we assume no liability whatsoever. The use of email to introduce any virus, malicious or disabling code, or to otherwise interfere with our email transmissions, telecommunication, or computer networks is prohibited and against the law; violators will be prosecuted to the fullest extent of the law.

In addition to any other disclaimers we make in this Agreement, we disclaim any representation or warranty that our emails are virus free and/or error free. You agree to hold the Company harmless for any loss or damage arising from an email sent or forwarded to you or arising from any email reply or otherwise received by you.

Prohibited Email Content

We prohibit our team members from using email to make or send any type of menacing, defamatory, discriminatory, harassing, offensive or threatening statements or materials, or statements or materials that infringe the copyrights or legal rights of others. Such communications are against our policies and outside the scope of employment of our team members. You agree to hold the Company harmless from any harm, loss, or damage resulting from such communication, and the Company accepts no liability for such communication, and any of our team members responsible for such communication will be personally and solely liable for any damages or other liability arising therefrom. Please report any such violations to our Customer Service Department, 1 MacArthur Place, Suite 800, Santa Ana, CA 92707, or you may call 855-270-7377.

The use of our email facilities for purposes of sending menacing, harassing, offensive or threatening messages to us or any member of our team is strictly prohibited and is unlawful; violators will be prosecuted to the fullest extent of the law. Use of our email facilities for soliciting any of our team to breach their employment agreements or to interfere with their employment status with us, or which otherwise interferes with our business or economic advantage is strictly prohibited and may result in legal action against you.

6.2 Terms Applicable to Email and Mobile Messaging

Emails are Generally Not Formal Signed Writings; E-Sign disclosure

Unless explicitly stated otherwise, our emails do not contain or constitute an electronic signature, even if the sender's name appears in the email. An Email communication may not be construed against us as an interest rate lock, an unconditional loan commitment, an unconditional loan approval, an unconditional pre-qualification, an unconditional pre-approval, or any other unconditional offer or agreement to lend. Such documents and agreements are generally sent to clients in formal signed writings from us. Please review our Electronic Consent Agreement for additional information.

All Rights Reserved; Statements Attributable to Us.

Our email shall be deemed Content and subject to the restrictions set forth herein with respect to Content. The only official publishable public statements that can be attributed to us are statements issued by our CEO, President, or Chief Operating Officer.

Negligent Misstatement

In addition to the other disclaimers made in this Agreement, we disclaim any and all responsibility, including responsibility based on negligence or negligent misstatement, for the accuracy, completeness, or reliability of data or information contained in or furnished through email and we make no warranties, express or implied, with respect to such data or information. By using or interacting with the Website and/or reviewing information that we provide, you agree to hold us harmless against any and all claims, losses, liabilities, damages, or expenses, including attorney's fees that you may incur as a result of any negligence or negligent misstatement.

Complaints

Any email complaints should be directed to New American Funding, 1 MacArthur Place, Suite 800, Santa Ana, CA 92707, Attention: Customer Service Department, or you may call 855-270-7377.

7. Monitoring

We reserve the right, but do not have an obligation, to monitor use of the Websites. In addition, we reserve the right to collect, maintain, indefinitely store, and use (at our sole discretion and without limitation and in compliance with applicable law and our applicable privacy policies or notices) any or all data from your use of or interaction with the Websites including, but not limited to data input by you and analytical data on the functioning, operation, use, and use patterns on, with, and of the Websites. By your use of the Websites, you acknowledge, understand, and agree that we are not obligated to monitor, collect, store, maintain, or return any data from your use of or interaction with the Website and shall not have any liability for the failure to do so.

8. Indemnity

As a condition of use of the Websites and our Services, you agree to hold harmless, defend, and indemnify Company and our affiliates, vendors and licensors, and all of our and our affiliates, vendors, licensors, employees, officers, directors, agents and representatives, from and against any and all liabilities, expenses (including attorneys' fees), losses, and damages arising out of claims resulting from your use of the Websites, including without limitation any claims alleging facts that if true would constitute your breach of this Agreement or any provision herein, including any use of Content other than as expressly authorized by this Agreement.

9. Disclaimers of Warranties

The Websites, including all Content, additions, changes and/or improvements, are provided "as-is". It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice or other content available through the Websites.

To the fullest extent permissible under applicable law, Company disclaims all warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement with respect to the Websites. Company makes no representation or warranty regarding the content or operation of the Websites, web pages, or use thereof. The webpages' content on or available through the Websites could include inaccuracies or typographical errors and could become inaccurate because of developments occurring after their respective dates of preparation or publication. Company shall have no obligation to maintain the currency or accuracy of any web page content on or available through the Websites.

You acknowledge and agree that Company is not, and shall not be, responsible for the results of any defects that may exist in the Websites or their operation. Company makes no representation or warranty that (a) the operation of the Websites will meet your or any other user's requirements; (b) access to the Websites will be uninterrupted, timely, secure, or free of errors, viruses or other harmful components; or (c) any defects in the Website will be corrected. You agree that you, and not Company, will bear the entire cost of all servicing, repair, correction or restoration that may be necessary for your data, software programs or computer equipment because of any viruses, errors or other problems you may have as a result of using, visiting, or interacting with the Websites.

10. Termination of Use

You acknowledge and agree that Company may, at any time, in its sole discretion, limit, modify, suspend, or terminate your access, use of, or interaction with the Websites with or without cause and with or without delivering notice or explanation to you. This right is in addition to all other rights and remedies available to Company under this Agreement and those provided by law.

11. Subscription and Cancellation

Company reserves the right to implement a subscription term and fee for the use of its Websites and/or Apps. The Company further reserves the right to offer different types of subscriptions and fees. Company reserves the right to implement a subscription fee and term at any time by providing notice to you on the Websites or Apps.

If a subscription fee and term is implemented, you will receive written confirmation when your subscription offer has been accepted. Processing of an application or fee for a subscription does not signify acceptance of the subscription offer.

Unless specifically stated otherwise in any subscription offer or other promotion pertaining to your specific subscription, you have the right to cancel your subscription at any time. Cancellation shall take effect at the end of the then-current subscription period and no refunds, credits, or exchanges will be provided for that subscription period. You may exercise your option to cancel through the use of the digital tools on the Website or in the App, or by contacting us directly.

12. Limitation of Liability

Neither Company nor its subsidiaries, affiliates, vendors, or licensors (or any of their employees, agents, officers or directors) shall be held liable for any direct, indirect, punitive, incidental, special or consequential damages or other injury, harm, or damage arising out of or in any way connected with the use or the inability to use the Websites or with the delay or inability to use the Websites, or for any information, software, products and services obtained through the Websites, including but not limited to reliance by you on any information obtained through or from the Websites, or that result from mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, worms, trojan horses, trap doors, back doors, easter eggs, time bombs, cancelbots or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to our records, programs or services, or otherwise arising out of the use of the Websites, whether resulting in whole or in part, from breach of contract, tortious conduct, negligence, strict liability or otherwise, even if Company and/or our affiliates, vendors and/or licensors have been advised of the possibility of damages.

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall the collective total liability of Company and its subsidiaries, affiliates, vendors, or licensors (or any of their employees, agents, or directors) to you for damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you, if any, in accessing, interacting with, or using the Websites or any Content thereon in the 12 months preceding the event giving rise to the claim.

In no way does this Agreement require New Jersey consumers to waive any rights otherwise protected under the Truth-in-Consumer Contract, Warranty and Notice Act.

13. Reasonable Efforts

While Company will use commercially reasonable efforts to have your application fully processed and closed on or before any applicable rate lock expiration date (if any) and/or anticipated closing date, some processes are not under our reasonable control. For instance, and without limitation, Company cannot be responsible for delays in loan approval or closing due to any of the following: the untimely receipt of an acceptable appraisal; the untimely receipt of required documentation; your existing home not selling; or matters disclosed by a title commitment or survey.

14. Disclosures and Licenses

For disclosures, please visit: https://www.newamericanfunding.com/legal/advertising-disclosures/.

For our licensing information, please visit: https://www.newamericanfunding.com/legal/state-licensing/.

15. Copyright Infringement

Company is committed to protecting copyrights and expects you to do the same. The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any material used or displayed on Company Websites infringes your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. If you believe that any material on Company Websites infringes a copyright, or any valid intellectual property right, please provide the following information to Company:

  • A physical or electronic signature that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on Company Websites are intended to be covered by a single notification, a complete list of such works and details or descriptions as to their locations within the Websites;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  • Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please provide this information to Company Legal Department, who can be reached as follows:

By Mail:
New American Funding
Attn: Legal Department
1 MacArthur Place, Suite 800
Santa Ana, CA 92707

By E-Mail:
legalnoticesandlawsuits@nafinc.com

Due to IT concerns, attachments cannot be accepted on notices sent via e-mail. Accordingly, any notification of infringement submitted electronically with an attachment will not be received or processed.

16. Mandatory Arbitration and Class Action and Jury Trial Waiver

To the extent allowed by law, you hereby agree that either you or we may require any claim or controversy arising out of or relating to the use of the Websites, to the Services provided by us, or to any acts or omissions with us (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory), including but not limited to any claim or controversy as to arbitrability ("Dispute"), shall be finally, and exclusively, settled by arbitration on an individual (non-class) basis. However, both parties retain the right to seek relief in a small claims court (or a state court equivalent) for a Dispute within the scope of its jurisdiction so long as the small claims action does not seek to certify a class, combine the claims of multiple persons, recover damages in excess of the limit for a small claim under applicable state law or is not transferred, removed, or appealed from small claims court to any different court. Additionally, if you are a California resident, you retain the right to obtain public injunctive relief from any court with proper jurisdiction.

THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS VERY LIMITED. ADDITIONALLY, ANY ARBITRATION OF A DISPUTE WILL BE ON AN INDIVIDUAL BASIS, AND, THEREFORE, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING THE RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN A CLASS ACTION LAWSUIT. AS PART OF THIS WAIVER, YOU AGREE THAT YOU WAIVE THE RIGHT TO ACT AS A PRIVATE ATTORNEY GENERAL IN AN ARBITRATION; THAT EXCEPT AS OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT, DISPUTES BROUGHT BY OR AGAINST YOU MAY NOT BE JOINED OR CONSOLIDATED WITH DISPUTES BROUGHT BY OR AGAINST ANY OTHER PERSON; AND THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONDUCT A CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ARBITRATION OR MULTIPLE-PARTY ARBITRATION.

You and we agree that your use of the Websites and Services involves interstate commerce, and that this arbitration agreement shall be interpreted and enforced in accordance with the Federal Arbitration Act (FAA) set forth in Title 9 of the U.S. Code to the fullest extent possible, notwithstanding any state law to the contrary, regardless of the origin or nature of the Disputes at issue. The arbitrator must follow, to the extent applicable: (1) the substantive law of the state in which we entered into the transaction giving rise to this arbitration agreement; (2) the applicable statutes of limitations; and (3) claims of privilege recognized at law. The arbitrator will not be bound by federal, state or local rules of procedure and evidence or by state or local laws concerning arbitration proceedings.

If either you or we elect to arbitrate a Dispute, it shall be resolved by binding arbitration administered under the applicable rules of the American Arbitration Association ("AAA"). Either you or we may elect to resolve a particular Dispute through arbitration, even if the other party has already initiated litigation in court related to the Dispute, by: (a) making written demand for arbitration upon the other party, (b) initiating arbitration against the other party, or (c) filing a motion to compel arbitration in court.

If this is a consumer-purpose transaction, the applicable rules will be the AAA's Consumer Arbitration Rules. The applicable AAA rules and other information about arbitrating a claim under AAA, including how to submit a dispute to arbitration, may be obtained by visiting its website at https://www.adr.org/ or by calling 1-800-778-7879. The arbitrator shall be selected pursuant to the AAA rules. Should no AAA rule regarding the selection of an arbitrator be in effect, the parties shall agree on an arbitrator mutually agreeable to both parties, but in the event the parties cannot agree, each shall select one AAA arbitrator and the two selected arbitrators shall select a separate AAA arbitrator to preside over the arbitration. Should the AAA decline to accept a matter submitted for individual (non-class) arbitration under this Agreement, the parties shall jointly select another arbitrator. In the event the parties are unable to agree on a neutral arbitrator, each shall select one arbitrator and the two selected arbitrators shall select a separate arbitrator to preside over the arbitration. However, we will abide by the applicable AAA rules regardless of the forum. Arbitration shall be conducted in the county and state where you accepted this Agreement, you reside, or another reasonably convenient place to you as determined by the arbitrator but only in jurisdictions in the United States and the District of Columbia where Company is licensed to provide mortgage related services, unless applicable laws require another location. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Except as provided in applicable statutes, the arbitrator's award is not subject to review by the court and it cannot be appealed. The parties will have the option to request and receive a statement of reasons for the arbitration award.

If you elect to file the arbitration, and this is a consumer-purpose transaction, you will pay the filing fee to the extent required by AAA's Consumer Arbitration Rules but not to exceed the cost of filing a lawsuit. Any amount above what it would cost you to file a lawsuit, we will pay. All other arbitration fees and expenses shall be allocated to us according to AAA rules. Except for the arbitration fees and expenses, each party shall pay its own costs and fees incurred (including attorneys' fees), unless the arbitrator allocates them differently in accordance with applicable law. This paragraph applies only if this is a consumer-purpose transaction.

If any part of this arbitration provision is invalid, all other parts of it remain valid. However, if the class action limitation is invalid, then this arbitration provision is invalid in its entirety, provided that the remaining terms and conditions of this Agreement shall remain in full force and effect. This arbitration provision will survive the termination of your use of the Website, the Services, and any other actions with us.

You may reject this arbitration provision within thirty (30) days of accepting the Agreement by emailing us at legalnoticesandlawsuits@nafinc.com and including in the subject line "Rejection of Arbitration Provision."

Without waiving the foregoing arbitration agreement, this Agreement and its provisions shall be construed, interpreted, governed, and applied in accordance with the laws of the State of California, excluding its conflict of law principles.

17. Other Terms

This Agreement (which hereby incorporates by reference any other provisions applicable to use of the Websites) constitutes the entire agreement between you and us and it supersedes all prior or contemporaneous communications, promises and proposals, whether oral, written or electronic, between you and us with respect to the Websites and information, software, products and services associated with it.

You may not assign, delegate or transfer this Agreement or your rights or obligations hereunder, in any way (by operation of law or otherwise) without Company's prior written consent. Company may transfer, assign, or delegate this Agreement and our rights and obligations hereunder without consent.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision, and the remainder of the Agreement shall continue in effect.

No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind Company in any respect whatsoever.

A printed version of this Agreement and of any notice given in electronic form shall be admissible in a legal proceeding based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. All rights not expressly granted herein are reserved.

PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

Last Updated: February 5, 2021

 

CCN Terms of Use Addendum

1. Application of These Additional Terms of Use

This Customer Care Net ("CCN") Terms of Use Addendum ("Addendum") supplements the New American Funding ("Company," "we," "our," or "us") Terms of Use for Serviced Loans. This Addendum and the Terms of Use for Serviced Loans collectively govern your use of our CCN online and mobile banking services (the "Services") as described below. It is effective upon acceptance of the Terms of Use for Serviced Loans. If there is conflict between this Addendum and the Terms of Use for Serviced Loans, this Addendum will apply with respect to the conflicting term only.

Depending on how you use the Services, you may be subject to other agreements in addition to the Terms of Use for Serviced Loans and this Addendum. This Addendum and the Terms of Use for Serviced Loans are subject to any other agreements you have entered into with us.

2. Customer Care Net

CCN is an online and mobile banking resource that allows you to make payments on your consumer loan faster. CCN allows you to set up monthly payments to be paid automatically or you can make one-time payments for your current payment. For purposes of this Addendum "you" or "your" means the person accessing the CCN website ("Site") or CCN mobile application ("App") and includes any persons that allow others to provide information about themselves to us.

As used in this Addendum, the term "Mobile Banking" means the Services that you may access on your Mobile Device through our App. "Mobile Device" means a cell phone, smartphone, tablet, handheld, or wearable communication device that satisfies the hardware and software specifications we require. The term "Online Banking" means the product or service you may access or enroll in through the Site, including the Mobile Banking services. Please note that not every service available through Online Banking may be available through Mobile Banking and vice versa.

3. Enrollment in the Services

To enroll in the Services, you must have a consumer loan with us, and you must complete our New User Registration form online. You will be asked to provide us with certain information including your: (i) loan number; (ii) Social Security number; and (iii) email address.

To sign up for your account, you will create a username and password. You will also be asked to select three security questions and answers to reset your username and password as necessary. Your enrollment in the Services may not be approved if we cannot verify your identity or other necessary information.

It is solely your responsibility to ensure that your contact information is current and accurate. This includes, but is not limited to, your mailing address, phone number, and email address. You may change your contact information through your account on the Site or the App.

Please see our US Financial Privacy Notice and Privacy Policy for further information on our collection and use of your personal information.

You must provide all computer and telephone equipment, and software (other than the software we provide) that you need to access the Services. From time to time we may require that you upgrade your computer or Mobile Device software to ensure the proper operation of the Services. You agree to promptly load any such upgrades.

4. Your Username and Password

To access your account on the Site and the App, you must create a username and password. You agree to follow any requirements that we may have for your username and password (for example, if we have a minimum number of characters, require that a letter be capitalized, or require one of the characters to be a number). For security purposes, you should change your password frequently and you can do so by following the applicable instructions. We recommend that you memorize your password and do not write it down. If you forget your username or password, you may contact us or follow the links available on the sign in page.

You are solely responsible for keeping your password, account numbers, and other account data confidential. You agree not to give your password, or make it available, to any other person. Notwithstanding the foregoing, you acknowledge and agree that if you permit another party to use your username and password to access the Services, or otherwise authorize them to use the Services, you are responsible for any and all transactions that the party may make with your account. You agree to notify us immediately if your username and password is compromised or you believe that it may be compromised.

5. The Site – Online Banking

CCN provides Online Banking through its Site. To access your account on our Site, you must have an active, eligible Company account, and you must provide your username and password.

The Site provides several electronic banking services that allow you to manage your loan accounts from your home or office on your computer. These services include, but are not limited to: (1) viewing current loan information and reviewing transaction history; (2) paying your loans online; (3) setting up monthly payments; (4) financial tools; and (5) communicating directly with us through online banking secure messages.

5.1 Security

You agree that if you access the Services from a computer other than your own or if you use your computer in a public place, you will not leave it unattended while using the Services. You agree that, in such situations, you will always log out of your account by clicking the log out button in the top right corner of your screen.

You also agree to clear your web browser's cache on a regular basis to remove copies of web pages that may have been temporarily stored.

6. The App – Mobile Banking

When you enroll in our Online Banking service, you will automatically have access to our Mobile Banking service. To use our Mobile Banking service, you must download the App to your Mobile Device. To access your account on the App, you must provide your username and password.

CCN's Mobile Banking provides several electronic banking services that allow you to manage your personal accounts from anywhere, anytime, with a compatible and supported Mobile Device. These Mobile Banking services include, but are not limited to: (1) viewing current loan information and reviewing transaction history; (2) paying your loans online; (3) setting up monthly payments; (4) financial tools; and (5) communicating directly with us through online banking secure messages.

6.1 Security of the Mobile Device

You have the sole responsibility for maintaining the safety, security, and integrity of the Mobile Device you access the App with. You agree not to leave the Mobile Device unattended while logged into the App and to log off immediately at the completion of each access by you. You agree not to provide any of your access information to any person. You shall bear the entire risk for any use thereof, whether you have authorized such use and whether or not you are negligent. If you permit other persons to use the Mobile Device, login information or any other means to access the App, you will be held responsible for any transactions they undertake and we will not be liable for any damages resulting to you.

7. Availability

You agree and understand that Mobile Banking and Online Banking may not be accessible or may have limited utility over some mobile and internet networks, and that there may be browser or other technical limitations specific to an individual mobile device or computer that will limit or prevent access to your Mobile Banking or Online Banking. We will use reasonable efforts to make the Services available for your use on a continuous basis. We do not guarantee functionality of Service on all mobile devices or computers, on all communication networks, in all geographic regions, or at all times. Mobile Banking or Online Banking may also be temporarily unavailable for regular or emergency system maintenance. We reserve the right to schedule these maintenance periods at any time and without advance notice to you.

8. Online Transactions

You can use your computer or Mobile Device to access the Services on our Site or App including:

8.1 Account Review

You may review information regarding your consumer loans with us, including your transaction history. Any balances shown will include a date as of which the balance is shown. This balance may not be your actual balance, because it may not include payments in progress.

You are in the best position to discover and report any discrepancies involving your account. You agree to review your account information regularly and when we make your statements available to you. You also agree to notify us as soon as possible of any error, discrepancy, or unauthorized transaction you discover.

8.2 Consumer Loan Payment

You may submit requests that we transfer funds from your personal bank account to make either one-time or recurring monthly payments on the consumer loans you have with us. To make a one-time payment, you will provide your bank name, routing number, account number, and account type to us. Your payment must be submitted prior to the cut-off time disclosed on your mortgage statement to ensure it is posted on the same day.

To schedule recurring monthly payments, you will submit the payment effective date (when the auto drafting begins) and the draft date (day of the month when the draft is executed). You may provide an additional payment to the principal if you choose. To set up a recurring payment, you will provide your bank name, routing number, account number, and account type with us. Once set up, we will automatically draft your scheduled payments from your personal bank account. These payments will be deducted monthly unless enrollment is cancelled or the consumer loan is paid in full.

8.3 Stop Payments

You may delete payments through your online account if the payments are still pending verification. After you submit your payment, you may only cancel it by contacting Customer Care at the contact information located at https://www.newamericanfunding.com/myloan/ at least one full business day prior to the scheduled payment draft date.

8.4 Late Payments

If you are late on your loan payments, you may be eligible for a repayment plan, loan modification or other loss mitigation option, or you may make a promise to pay statement. The promise to pay statement requires you to choose a next pay date, promising that you can make the current payment prior to the next pay date. If you do not make the scheduled payment, the plan will be broken.

To be eligible for a repayment plan, loan modification or other loss mitigation option, you will need to submit a Request for Mortgage Assistance, which can be found at https://www.newamericanfunding.com/myloan/#paymentrelief.

9. Service Changes

We may, from time to time, introduce new Services, or modify or delete existing Services or features in our sole discretion by sending you notice. By using any new or modified Services or features when they become available, or if you permit any other person or entity to use or access the Service, you agree to be bound by the terms concerning these Services or features.

10. Our Liability for Transfers From Your Personal Account

If we do not complete a transfer from your personal bank account on time or in the correct amount according to our agreement, we will be liable only for your losses or damages. However, we will not be liable if the following exceptions apply:

  • If, through no fault of ours, you do not have sufficient funds in your personal bank account to make the transfer.
  • If the transfer would go over the credit limit associated with your personal bank account.
  • If you do not submit the complete or correct bank account information for transfer.
  • If your username and/or password have been reported lost or stolen, or we have canceled your account.
  • If we are not able to process your transfer because of circumstances beyond our control such as natural disaster or pandemic.

11. Alerts

You may establish automated electronic alerts. These alerts are voluntary, and you must activate them. These alerts may be sent by email. If your email address changes, you are responsible for changing it in the Services. If you provide us with an email address that is associated with a Mobile Device, you understand and agree that we are not responsible for any costs or fees you incur as a result of alerts sent to your Mobile Device.

12. Loan Calculator

The Services may provide you with a loan calculator to calculate information such as: the monthly principal payment amount required to pay off your loan by a specific date; when your loan balance will reach the desired loan to value ratio; the effect of making additional monthly principal payments; and the effect of making a lump sum principal payment. We do not guarantee the accuracy of the loan calculators provide on the Site and App. Projections are calculated with hypothetical figures that are entered by you with no verification from us. There is no guarantee that the projections given are accurate for your specific situation and can even be achieved. You should seek personal advice from a qualified financial professional.

13. Fees

The Services are currently free, but we reserve the right to charge for certain or all Services in the future. Fees may apply for certain Service features including, but not limited to if you request that we mail loan documents to you. We will notify you before any Services you are currently using begin carrying a fee, and if you wish to continue using such Services, you must pay all applicable fees for such Services. You understand and agree that you are responsible for all charges and fees that your Internet or wireless service provider may charge you for your use of the Service.

14. Communications

You agree to log into your account on the Site or App and contact us electronically only through our secure messaging service center for any inquiries or requests regarding your account. Normal internet email messages may not be secure, and we cannot act on instructions sent by you from an external email address. If you need to speak with someone immediately (for example, to report lost or stolen credentials) please call us at 1-800-893-5304, do not use the secure messaging service.

15. Third-Party Aggregation Services

The Site and App do not support third-party aggregation services which access your account information in an automated manner. We are not responsible for the use or disclosure of any personal information accessed by any company or person to whom you provide your username and password. If you provide your username and password to a third-party aggregation services provider, we will consider that you have authorized all transactions or actions initiated by such access information you provide, whether or not you were aware of a specific transaction or action. If you decide to revoke the authority you have given to an aggregation website, we strongly recommend that you change your username and password to ensure that the aggregation website cannot continue to access your account information.

We also strongly recommend that you use caution and ensure that the third-party aggregation services provider has appropriate policies and practices to protect the privacy and security of any information you provide or to which they are gaining access.

16. Termination

Access to your account is for your convenience. We may restrict, revoke, or terminate your access at any time and without notice.

17. Updates

Changes, modification, additions, or deletion of any provisions of this Addendum shall be effective immediately upon posting on the Site and App. Your continued use of the Site, App, or Services after we have updated this Addendum shall be deemed to constitute acceptance of the updated Addendum.

Date of Last Revision: March 15, 2021

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