Robert Goudeseune

Robby was great! i felt well informed and he was knowledgeable

Very knowledgeable and professional.

It wasn't bad

Very accessible and answered my questions knowledgeably!

Communication with the processor would have made this a very good experience, but was unfortunately not that. We understand severe weather and family issues arose. Everyone has their own lives and things happen out of our control. However, several unanswered calls to her. Days without hearing updates. She didn't even realize when our closing date was set for until the day of, when the title company tried getting in touch with her. Even they were agitated by it, and we ended up closing a week behind schedule because she didn't have a verification letter and we were unaware of this until the day of closing, and it was something that she needed weeks prior and was given the contact information for her to get the verification, but we were unaware she was not able to make contact with no communication from her about this weeks or even days prior to closing. Several things came up last minute, about needing this or that and supposedly it would be the last thing needed, when in fact it was not. She was very friendly to talk to and knowledgeable, when we could talk to her. We understand we're not the most important people in the world and we may not be the only clients she has, but it was very difficult to get in contact or get a response, even through email. We still have one that has yet to be answered. We tried to have everything back to her as quickly as possible and it just seemed like the ball was dropped when it came to communicating with us. Not a very good experience with buying a home for the first time. We just did not feel like a priority. Again, very friendly and kind and possessed good knowledge for the most part, but the questions and anxiety of not knowing if we were good to continue after this or that was submitted, was stressful to say the least. We're just glad this experience is over and we were able to close. We have avoided giving a survey because we did not want to sound ungrateful or even really bring this up because it was truly a blessing for us to get our home. But Hopefully this gets to the people that need to see this so that this can be addressed soon and customers are left feeling good about the whole experience rather than aggravated and disappointed. We do not want anyone to lose their job or get in trouble over this, just for it to be improved for the next person. Communication is key to the success of any relationship and this was not a good start to feeling like we have a good relationship with New American. Hopefully that changes.

Robby he went above going to be on made you feel comfortable with the whole process and well informed we appreciate all is this hard work he did a great job

Robby was amazing from start to finish, guiding me the entire way. Great person to work with, thanks Robby!