Phil was an absolute delight to work with. He helped us buy our first house in April 2015, and we owe him a big thanks for that.
Few highlights:
1. He was always available to meet us face to face in his office, and also answered the phone and emails promptly.
2. He was very patient in explaining all the options that were available for securing the loan. Since we were first time buyers, there was a lot to learn.
3. The pre-approval process was a breeze - we gave him all the documents and he gave us the pre-approval in a few hours.
4. We only had a 10% downpayment for the house. Phil helped to secure the 90% loan without a PMI (our excellent credit rating probably helped), which was a big plus. Saved us a few hundred dollars per month.
5. His rates were very competitive without having to resort to aggressive negotiation. When I approached Phil, I had also approached 2 other lenders, and found that they would offer something equivalent to Phil's only after I disclosed to them that I had a better offer in hand.
6. Once we made an offer on our home, Phil and his team got on top of the situation and raced through all the necessary work to secure our loans and close the deal. Due to heavy work load (month end), there was a two day delay in closing the loans... but since Phil had been aggressive with the loan processing in the beginning, the closing was still well within the timeframe that we had put on the house offer.
7. After all the interactions with him, we are left with the impression that he was very dependable, eager to help and very honest. These qualities made it a pleasure to interact with him.
We are really happy that we brought our first house with Phil's help.