Marcelo De Matos

Very open communication and went the extra mile to get us approved and everything to go as smooth as possible

Mainly Marcelo was available when I called with questions. Everyone was very courteous, which I appreciated!

I just wanted to leave a positive review for Marcelo. He made the entire loan process easy and stress-free. He always kept me updated and made sure I was in the loop every step of the way. I've never worked with a loan officer quite like Marcelo. He's knowledgeable, honest, and genuinely cares about helping his clients. My paperwork situation was a little challenging, but he was patient, willing to work through it, and helped make everything come together. Marcelo is a great person to work with, and I truly appreciate all of his hard work and dedication. Highly recommended!

Marcelo help out with my loan, make it easy and simple

Always accessible, always kind, always was able to find out the answer immediately, and was always a personable service that was brought to my lawn oboth by Marcello and by Chris

I rarely write reviews, but Marcelo deserves recognition for the exceptional level of service he provided throughout my refinance process. From the very beginning, Marcelo demonstrated an impressive depth of knowledge and professionalism. What truly set him apart was his willingness to thoroughly investigate concerns and potential discrepancies in both my previous Closing Disclosure and the new one, rather than simply providing generic answers. He took the time to carefully review the details, research my questions, and ensure that I fully understood every aspect of the transaction. As a customer, I was frustrated and had many difficult questions regarding the refinance, including several concerns related to escrow. Marcelo remained patient, respectful, and responsive throughout the entire process. He never made me feel rushed or dismissed. Instead, he spoke with genuine empathy, taking the time to listen carefully and understand my concerns in order to meet the needs of a fellow human being. He answered every question in detail until I was completely comfortable with the refinance terms and overall loan structure. Most importantly, Marcelo genuinely advocated for my interests. In all my years of dealing with lenders, this is the first time I have witnessed a loan officer actively fight for his client and successfully persuade corporate management to provide the most favorable refinance options available. His commitment to securing the best possible outcome was remarkable and demonstrated a level of dedication that is extremely rare in today's lending industry. Marcelo's integrity, expertise, persistence, and customer-first approach transformed what could have been a stressful experience into a positive one. He earned my trust through his actions, not just his words. I would highly recommend Marcelo to anyone seeking a knowledgeable loan officer who truly cares about his clients and is willing to go above and beyond to achieve the best possible results. Thank you, Marcelo, for your outstanding service and unwavering commitment to your clients. Your professionalism, dedication, and willingness to advocate on my behalf are qualities worthy of the highest respect. Thank you for making a lasting positive impression and setting a standard of excellence that is rarely seen in the lending industry.

Marcelo De Matos made the experience great because he was professional, responsive, patient, and very helpful throughout the loan process. He communicated clearly, answered questions quickly, and helped make the process feel organized and less stressful. I appreciated his attention to detail, follow-up, and willingness to guide me through each step. His customer service reflected very well on New American Funding, and I truly appreciate the support he provided.