Travis Rogers

First, I want to emphasize that our unpleasant experience has nothing to do with Travis. The process took way too long. There were miscommunication and and we were never clear on next steps. A week or two would go by and no update. Then I'd have to call regarding the status and wait for a call back which sometimes took a couple of days. We worked with 3 different people over a period of two months until we finally closed. As an existing custom in excellent standing with NAF, I expected a much better experience. It seemed like Travis had to clean up the mess and we were happy with the help and support he provided. One suggestion I have though is we should have know next steps. For example after the closing, let the customer know about when they will get copies of all signed documents and provide the Fed Ex tracking number for checks disbursed. Those were a couple of things we wanted to know about and had to call/email with those questions. That is small peanuts though compared to the experience we had prior to working with Travis. Travis was definitely the most responsive and took time out to get on the phone with us to answer questions in a timely manner.

Constant communication