New American Funding Reviews
Review by Aaron Hamilton for New Sullivan
Completed transaction on April 6, 2021
Clarity of communication was BEYOND lacking. We felt like we were inconveniencing Kelley at every turn. Due to the short/ unclear direction this process was made to be more complicated than it needed to be. Being less condescending and flip would be a great start. My partner and I called over 15 times between the two of us (not to Kelley directly but Cari because she was generally more helpful), but we could not reach anyone by phone. It likely would have assisted in this very strained dynamic.
Review by Robbie Searcy for Kevin Knutsen
Completed transaction on April 1, 2021
Kevin was the third agent on my case. He came in after I should have already closed and was not only extremely unhelpful. He was truly negligent in monitoring poorly managed processing and ignored my pleas for help until I called his boss begging for assistance. Had I not escalated my case, I’d probably still be begging for service. Had Kevin been my first agent, I probably would have selected a different company for my refi. He obstructed progress then tried to take credit for the close. Horrid
Review by Brandon Dilbeck for DeAundrue Simmons
Completed transaction on March 30, 2021
Our loan officer eventually became entirely unresponsive, failing to answer our calls during scheduled times and not replying to emails. This went on for months and we missed out on a great interest rate because he neglected to lock one in for us. We eventually went with a different company who got things done in a matter of weeks.
Review by Susan Miller for Tom Carruth
Completed transaction on March 27, 2021
It was like no one had done a re-fi before....."give us this paperwork".....next day..."oh and we also need this paperwork" next day..."oh also we need this and that". Why wouldn"t you request the necessary paperwork one time...
Review by Mark Symkowiak for New Sheedy
Completed transaction on March 27, 2021
Scott misrepresented information to me (and my RE Agent) regarding a conversation he had, or did not have. with the underwriter for my mortgage 3 to 4 weeks prior to the closing date. I discussed with Scott the closing dates for the sale of my condo and purchase of a new home, Less than 24 hours prior to closing he had the conversation with the underwriter which delayed my closing. Movers, flooring installation, cleaners were all delayed. At 65 years old I had to self move a household.
Review by Marta Cordoba for Jesse Funding
Completed transaction on March 26, 2021
communication
Review by Jamila Stanford for Jane Schatz
Completed transaction on March 25, 2021
Communication with the office was not very good. I had to do most of the follow-up, there is no transparency. Loan officers should work with the buyers and communication is key.
Review by LaTawnia Kershaw for Sarah Tharp
Completed transaction on March 25, 2021
Total nightmare Told closing in less than 60 days took over 95. Told could use appraisal we had then told we couldn’t. Appraisal report has at least 10 mistakes, no partial refund no one sent to redo the report. Supposed to be a higher loan amount because appraisal has property listed as 1 unit instead of 2 had to take a much lower loan. Phone calls and emails not returned in a decent time or not at all. Every hoop we jumped through there was one more and then one more and still one more.
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