New American Funding Reviews

I’m not happy at all.

Buying a home with Caliber was the worst experience I have ever had in my life. Not only did whatever was said to us not come true, but the communication level and severely lacking. They asked for redundant documents several times and made closing more difficult then it should have been. Not on top of anything and every time we were told we were approved and good to go, something else was required that was already given to them. I hope to be refinancing with another company as soon as possible and will never recommend Caliber home loans. Every time we had to hear from Caliber the stress level went up to a whole new high. They also got our closing cost wrong and made us go out of our way to obtain a money order for $7.30. We are a struggling family of 4 with a newborn and had to live out of hotels and air bnb’s for over a month. Richard always started the phone call with “I’m on your side” but I failed to see it every time. Very disappointed.

When I would call to ask him a question regarding the loan he wasn't really helpful or friendly.

Everything was dragged out stuff was supposed to left at the property wasnt

the communication was hard to understand. We are first time home buyers and because of this we dont know what all goes on when buying a house. I understand that our situation was a different one but they were never really giving us secondary Opitions. i feel they were always playing from behind they would ask for one thing at a time Instead of a bunch. We also were never really told about the opinion for someone to do a gift letter because from my understanding they were going to need all of that person paper work as well and we were running out of time we pushed our closing date 4 times so it was just a very stressful situation. To get better communication I was talking to my friend who also works for NAF and she was confused by some of the situation that they were making us go through. Wayne was no personable and he was quite rude at times. when buying a house I know it can be stressful but when I am getting physically sick from it and not sleeping I dont know if that should be happening. Wayne never really fully explained things and there were times toward the end that he was not giving out lawyer straight anwsers . He had to be contacted by multiple people to get the full anwser. When they were looking at my employment stuff he said they were going to reach out Wednesday and he didn't reach out till Thursday night and than she asked for a new document and no one sent it to her so I had to call over to get that document for her. I was doing a lot of things to figure out what was going on that I feel I should have not had to do.

My loan officer told several untruths to me to get me to sign the papers , then stopped communicating with me halfway through the process . Communication about the ending process and how the funds would be dispersed, my email was not answered and all of the ending process was a surprise, as far as the when and how the funds would be dispersed . I had to spend over $100 overnighting and running around town to send checks for payoffs, which has been a nightmare

the staff was amazing

We started our FHA refinance to lower our interest in Feb I believe and we just closed in July . I talked to Fred initially then could not get ahold of him until my husband elevated it to a manager. We would once a week have to email or call to get an update on what was happening. With the FHA refi we can do it every 6 months but the process took almost that long. it felt like because this was the FHA refinance maybe we weren't a priority?