New American Funding Reviews

I am disappointed that we were sold a loan that we could never get, as the Jumbo loan requirement increased by 5% in 2025 for all States but 2. Per my conversation today, it was incorrectly explained to me it was the county (Cocke) and not the entire US that increased the loan amount. I was very surprised to hear that my rate was now going from 7.126% to 7.5%. Nowhere on the paperwork does it state this loan is a Jumbo Loan nor was I told. I requested a conventional loan but was not told the difference from a conformist loan to a Jumbo loan. Nether was I contacted within the 30 days to see if I wanted to lock in the interest rate. If it had been explained that the Jumbo Loan would not be an option in 2025 and the rate would go up go to 7.5%, I would have locked in the rate. I was told however, that the investor probably wouldn’t have accepted it. Therefore, I was sold a loan that wasn’t available to me. Hopefully, I wasn’t quoted a lower rate with NAF knowing full well it would never happen. I even signed documents yesterday stating the 7.126% was the estimated rate. Why didn’t those documents reflect the new rate? It’s hard not to believe there is a bait and switch going on, as NAF had plenty of time to tell me about this situation and not 2 weeks before closing. We started this process on December 10th. I have been a customer since 2017 and purchased 3 houses with NAF. I believed that NAF was a trustworthy company. However, after today I have no trust or confidence. Hopefully, NAF will do the right thing and provide a better interest rate. I shouldn’t have to pay for the negligence of NAF. My loan offer Chris never contacted again after Jan 16th. Then, three days before closing was told that the type of loan doesn't fund property over 20 acres and our property has 20.8 acres. We had to wait to get a waiver signed, which then delayed getting the doucments out. We were suppose to get the documents on Friday Jan 31st but did not recieve them until Feb 1st, which frustrated the investor. I also talked with a cusotmer service agent and asked for a supervisor to contact me and no one ever did. This was an awful experience.

Communication. Zero communication. Would just send emails with documents attached and no explanation of the document and expecting me to sign such document.

Walked me through the entire process. Marilu and her team were a pleasure to work with!

I can understand that this particular file was challenging. I do expect timely honest communication from the lenders I work with even if changes need to be made along the way. I think if better communication had happened I might have been more tolerant.

email sent to all parties invovled. Complaint filed with state regulator.

Dustin was absolutely horrible to me. I’m 74 years old trying to get my home refinanced and Dustin did not explain my loan and the cash that I had to pay for the rate he promised me. Dustin gave me a rate and did not tell me I had to pay an additional 3K for pointDustin talked down to me and said it’s not his job to explain every detail just the highlights of the loan. It was so bad that his manager had to take over my loan because Dustin was so unprofessional. Dustin makes the company look bad.

Dealing with more competent people that have professionalism and that can man up and admit fault instead of point blame at other parties I would’ve just been pleased with better communication and not dealing with all the extra stress we’ve been put through

Lack of commiunication, tone of voice and disrespect when questions were asked and concerns raised. Very unprofessional attitude