New American Funding Reviews

Chris had zero initiated communication, and the communication responses to my questions were rude and pompous.He made sure to let me know how many years experience he had, yet took it upon himself to make changes that were contractual and out of his lane. He did not have lending package to attorney in his promised time frame although he had Plenty of time, which caused an inconvenience to the buyer, the seller, the attorney and the realtors. It was a very unpleasant experience.

Steve was polite. However there were multiple issues with him and his partner Samantha. First, he made a significant typo in my address that showed up repeatedly in the process and had to be manually edited by me during signing. Next, a very inaccurate appraisal resulted in modifications to the loan. Next, an unexplained removal of lender credit I had to negotiate back. Next, multiple emails with attachments I couldn’t be open. Then, a delay in my refund due to extra docs to sign AFTER closing.

This isn't all Patrick's fault. I started the process w/ Jamie Hertz, she was very nice, but at some point she just stopped answering my calls & only responded to my texts a day later. I had to push to get information about a process they should have been keeping me informed about. Patrick emailed me the day before my rescission ended to tell me he was me new loan officer. At that point I was already unhappy with the lack of communication and bad notary. I will not be using NAL again.

We were left uninformed until the very last minute, put us in a vulnerable position where we had no choice but to spend additional $$, too many versions of the final closing package by the lending team and not once they acknowledged the inefficiency nor the room for improvement they have. Unreliable and not so transparent service. Our realtor with 20 years experience stated he has NEVER experienced having to encounter so many problems we encountered with this lending company.

The process took significantly longer than initially discussed and I’m still waiting for the money we cashed out in our refinance. It’s been 10 days since we signed our docs. I realize there was a 3 business day wait to find but I should have been paid by now. My patience is gone and my experience is going downhill at a rapid rate. At this point I’m regretting going with New American.

He started out great. We sent in all of our documents, but now our loan has been in the underwriting process since April 20th with no updates. We have called, texted, emailed, and we have received NO responses or support with this process!

Communication, professionalism, and knowledge of loan were severely lacking. This is our second bad experience and we will not be returning.

Multiple delays and blaming other parties for the delays. We asked (multiple times over a two week period) about POA signing for Buyers out of state and found out literally at the last minute that they couldn't sign from different states and had to physically be in one state which meant the buyers had to travel last minute (and incur undue travel expenses/Flying from IL to AZ) and take unexpected time off from work just to make sure we didn't have another delay as the sellers were tired ....