New American Funding Reviews
Review by JOHN STULL for James McKibban
Completed transaction on July 7, 2021
I had dealt with James McKibban the Branch Manager at New American Funding when he was with another firm. I have done over 25 real estate loans. Dealing with Mr. McKibban was the worst experience I have ever had. He is impossible to reach unless it is at the beginning when he is trying to get your loan. He does not return phone calls, has zero follow up. He promised items he never delivered, try to change terms etc.
Review by Eric Chavarria for James McKibban
Completed transaction on July 7, 2021
The worst experience of my life. No updates from these people. Every time I signed a disclosure it was not as we discussed. The process took almost 3 mos for a streamline. I regret even dealing with this company.
Review by Joaquin Vazquez for DeAundrue Simmons
Completed transaction on July 6, 2021
Sorry nothing you guys can do .it was my worst experience that I have ever had.
Review by Kevin Houston for Ashley Riley
Completed transaction on July 2, 2021
I found the business practices of this institution to be discriminatory at best, and systemically flawed in areas such as service delivery, process management, change management, and problem resolution. Let me be clear, I am absolutely stating that the manner in which my file was managed fails to meet even the minimum expectations. Due to poor customer advocacy, I will need to proceed with additional maneuvers to resolve the issue and make myself whole again.
Review by Jon Jackson for Kelly Strange
Completed transaction on June 30, 2021
Kelly lied to me. He told me that escrow was a VA requirement for a VA loan. I relied on his knowledge & expertise. After my loan closed, I found out through the VA, that escrow is not required for a VA loan. When I asked NAF to remove my escrow, they refused & said “they require” escrow for VA loans. Yet they do not require escrow for other types of loans. I know this as my prior NAF loan did not require Escrow. Bottom line, is that I was lied to by Kelly & NAF discriminates against VETS!
Review by Brian Kettles for Michael Ponce
Completed transaction on June 29, 2021
There is no communication at all from Michael he is totally worthless. We had to go to Adam Rose who too a little better care of us. Working with this company and with Prominent Escrow is the worst experience that I have ever had for a refinance and I will never use them again or recommend them.
Review by Stephen Kelly for New Nitzen
Completed transaction on June 27, 2021
It took 2 months to get a refinance done. We inquired about the length of time we were told that he has 50 customers who needed his attention and he didn't have time to explain things to me. We were quoted a lower interest rate than we received after going through the closing process and we were told they would pay off other creditors with our closing proceeds and instead they federal expressed the checks to our home and we had to go to the UPS store and pay to send the creditors the payoffs.
Review by Michelle Johnson for Latoya Dudley
Completed transaction on June 25, 2021
Communication
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