New American Funding Reviews

Absolutely the WORST CUSTOMER SERVICE!! Phone tree sends you in loops, getting an agent is pointless because they don't care or just don't know what they're doing Avoid this lender... they are definitely NOT WORTH YOUR TIME

Not a good experience when I called or text no one called me back. They had my loan for 3 weeks no status calls no return calls Heather was inconsiderate avoiding me she was never available ask for manager Greg no call from him either. I never treated my clients like they treated me. I always called my clients back always. Spent over 20 years in this business if you made a mistake and you didn't know what your doing ask for help. I called my other friend in the business and was told you should have never held the loan that long and got an answer from him in 1 day. Very disappointed.

I would NOT recommend ever working with Greg Riordan at New American Funding. I wanted to give a local broker a chance and I deeply regret doing so. We were up front with all of our information and he failed to recognize a critical component that ended up changing everything. We lost the house we were in escrow for due to Greg’s incompetence. Not only did he cause us to lose the house but he also was a rude & inconsiderate. I have heard of other people having the same experience where they also lost the house they were in escrow for because of him. In today’s market I would not take a risk and choose Greg as your broker.

How are they in business still? Terrible loan officer, Heather Petrillo. She cannot meet deadlines and should not be a in position where other people rely on her.

Jesus Christ they have called me 39 times in the past 4 days.

Bought a home in Dec 2023, Rates where dropping, I compared the rate I was given by my Loan officer to the rate NAF website and was off in their favor by $150-200/m ( 775-800+ credit score) , I never did get a straight answer on that. Next we were hounded for a review via email spam , I figured since I wasn't keen on saying anything good I'd leave it be. No, 3 automated emails later I ask my lender to make these stop. Instead the lender filled it out on my behalf. 5 Stars " Great job". I guess that's one way to solve it, except I never said that, nor would have given it. In fact it's still on the NAF website, I've asked that be removed a few times... still there. Why am I writing this review today? Because I just found out my data was resold to some other company called Homebot Digest and now they are spamming me. What's worse is it appears to come from our loan officer directly as a personal email. Maybe this is just the way business is done these days, but I wish it wasn't. If possible I will update this review as my data is continually resold.

all these 5 stars are their staff. Not the actual people that did Bussiness with them. These guys are scammers and filthy liars.

Not to sure who's writing these reviews but both me and a friend of mine had the same experience, no service and pushy,shady, not up front with fees and extra costs when you ask you'll get answers like " pretty much that's about it " but look deeper because it's not . All the good reviews are people with 1 or 2 posts ..