New American Funding Reviews

Would not go here unless u really understand completely everything & I had fam who work here. Easy loan, my friend had good credit, but a learning disorder. He wasn't told his new home could be reassessed & there is a capping on taxes, etc. He received a 50% increase on his mortgage and couldn't refinance bc he had gotten such a low rate for good credit. Now he suffers from financial hardship and losing his home, all chalked up to a "miscommunication" I regret everyday I thought he would've been taken care of worst mistake of my life.

Found out less than 24 hours from closing it couldn't happen when scheduled. Ended up costing us thousands more than anticipated. I would never work with them again!

The whole process was a nightmare. Could never get anyone on the phone, left voicemails and no response- changed LO 3 times. As far as I know, someone is still working on a pre-approval for me and I am already under contract with another lender. Do better NAFinc, there’s no reason that anyone should be left so clueless while making one of the biggest financial decisions in their life.

The conversation with both loan officers started well. But very early on the lack of response was evident. My realtor and wife called, emailed and text as did I with slow response. It would’ve have been so bad if that was end of story. The loan (which didn’t exist) a week before closing with all the effort, calls, time and money spent hadn’t been approved. The loan officer didn’t know their rules in a community property state that both husband & wife need to go on paperwork. E weren’t trying to do that. There’s never an excuse for not knowing your business when others time and money are involved. Dylan let us down, offered poor customer service and was too cowardly to call us whenever news wasn’t good. Our file and credit aren’t perfect. We can handle it if the answer is no, but not the incompetence in not knowing it’s a, “no” until five days before closing. Unacceptable!! Never again will we use this company. Thanks for wasting all of our time!

If you can use different lendors and pay your own closing fees do it because we just experienced a horrible time with people who are supposed to be helping you through the process but instead treat you like criminals and by the way we are both healthcare workers in a highly respectful line of work,

As a first time home buyer, this was the biggest let down and worst experience. Had me waste $700 I can not get back on a appraisal that wasn’t suppose to be ordered if they could not get me approved. Left unread with no response a day before signing! Moving forward has been tough cause now I feel like anyone can let me down and not be honest to me. I never imagined for my first home buying to be this difficult and just the worst experience ever. (Rated zero stars but need to push on a star just to post)

If you ever have any damage to your home while under NAF they will play games with your insurance check for repairs. Your insurance that you pay for puts NAF name on the check and NAF decides what its going to hand back to you and when. My repairs have been delayed 21 days because of NAF not sending me back my money to fix my home. Then they lied when they said they would overnight the check back to us. They sent it regular mail. They get $1000's of dollars a year from me yet they can't over night the check? really. When I can get away from them I will as fast as I can.

I had a terrible personal experience with this company in terms of communication and felt misled about the costs associated with their products. Some key highlights of my experience: Two weeks prior to my closing, I followed up and discovered that my loan approval had expired, a fact missed by NAF. Despite daily updates over the next two weeks, they couldn't complete my re-approval, putting my home deposit at serious risk. The loan officer was unhelpful, merely stating they were working on it. It wasn't until the night before my closing that it became clear they wouldn't get it done. I had to track down upper management myself, who seemed uninformed about the situation. Thankfully, they managed to resolve it, but only after my heavy involvement, which felt like a second job. If you use this mortgage company, you need to be heavily involved in the process to ensure you close on time and properly. They made no attempt to make it right, such as a call from a manager or a discount on some part of the service. Separately, if you use some of their financial products like NAF Cash (where the mortgage company buys the home for you with cash and you take a mortgage after), make sure you read the contracts in detail. I foolishly trusted a conversation with their representative, who communicated that the total cost of the product would be 2.7% with the closing fees and rent while you wait for the mortgage to buy the home from them. Later, I learned that this was only part of the closing fees, resulting in a surprising bill at the end of having to pay for closing costs twice on my property. This one is on me, but with such a highly-rated company as NAF, I expected to trust their word on their financial products. I learned again that it's important to never trust an organization solely based on their reputation, and my experience with NAF would reinforce that for me.