New American Funding Reviews

please stop calling me

Working in real estate - I have the good fortune of working with a number of highly qualified, professional lenders. Sadly, I cannot say that Beau with New American Funding meets that standard. With extremely short notice a closing wouldn't be met - Beau began refusing to take any phone calls or respond to emails from myself or the buyers agent. It became impossible to identify what the adjusted timeline would look like and/or whether closing would be salvaged. The key to any real estate transaction is communication and Beau is unwilling to be a communicative partner for the benefit of his borrower and all other impacted parties. Absolutely the worst service across many years of real estate as a profession.

I was referred to this company by a realtor. Being that I am a sole proprietor and a woman asking information from this all female company, I wouldn't think I would have to write this bad review. maybe that's why they don't have any reviews. I am not going to list the brokers name publicly, because I don't think anyone deserves to have their name spread across the Internet in a Google review. But I specifically told her that I did not want to do a credit check until my questions were answered. I had already had identity theft, and student loan issues. I have worked very hard to get my score higher. I don't take out credit, I do everything in cash now. Which is why I wanted to find out more about the process before I got too deep into credit applications. She told me that she could not answer my questions without looking at my credit report. My questions had nothing to do with my credit report, they had to do with the loan process itself. I wanted to see if they were accepting applications for sole proprietors looking for bank statement loans and I wanted to know what percent I would have to put down. I wanted to know the difference between conventional loans and FHA with their company. I wanted to know their programs. She told me we have to run a credit check to find out. I told her I did not want to have my credit score lowered by having it checked out. She refused to work with me unless I did this. She said I can't answer your questions, as every situation is different. She said one credit pull will not affect your score. She seemed very assertive, and not the least bit interested in my situation. I understand we're having a Covid crisis right now in the United States and she is overworked. But she could have told me that she would get back to me on this. These were general questions, which I got answered by other lenders who also told me that she could have pulled a soft pull. This broker was stressed out and in a hurry and didn't listen to what I was saying. Of course I didn't qualify, as I knew I would not yet under a regular conventional loan. I also had to tell her what the current percentage being used for determining student loan payments, on non consolidated student loans -for an applicant who was applying for a conventional vs FHA loan. I informed her it was no longer 1% of the total, but the actual payment being made. She didn't have the correct information. She should know this. The worst part about it is that they aren't even excepting bank statement loans right now, telling me this after she pulled my credit report. To make matters worse, I couldn't access my credit report to look at it. She said she sent an access code which I didn't get and I asked her for a new one and it took many emails because she didn't know who I even was, claiming I was never in her system. But I did finally receive it. I get that there can be some organizational issues when you're dealing with many people who are probably trying to refinance now, but seriously? Fast forward a month later, I just looked at my credit report yesterday and my score dropped two points. When I confronted her about it, she told me basically that it was my responsibility. She said I always ask permission to pull a credit report. But she didn't ask, she insisted! Truthfully, I think this woman needs some time off so she can see what it's like for other people struggling to get into a home. I pay $1600 a month for rent. I have had my own business for over 20 years and I am respected in my community. I have rented in the same place for over five years and before that I lived in a place for eight years. Im a responsible and patient person. I feel I deserve better, and if you are a person thinking about using this company for a mortgage, I suggest shopping around. I spoke with Guild mortgage and received straight answers and didn't treat me like a number. This broker did apologize for her behavior. So I will give her credit for that. But I would never use this company, Im glad I have a choice now.

Communication!!! Prompt Communication and Responses. This experience was very stressful for myself and my client. This company has poor communication as a whole!! I do not recommend

I brought to NAF everything they needed to refinance a home loan, including an appraisal already done, and equity of $95,000 once the loan was completed. Continually over and over again they passed by the closing dates. I was told upfront it would only be a two or three week delay, from another company I was with. Well at 80 days and another passed closing date, no loan. So I recinded the application. My son works in a business setting, he said if he handled business the way NAF handled their business, he would have been fired!

I had the opportunity to work with Sam Ellsworth and his team. He will lie and lie right to your face. Spent 3 months trying to work with him and his team. They kept stringing me along. Went to Root Mortgage (a local lender) and closed the loan in 23 days start to finish including appraisal. Still was being lead along even after I had the mortgage I needed from another lender. Do NOT waisit your time.

Avoid Sam Ellsworth and his entire team. The reviews on Google do not reflect his poor efforts. He stopped responding to all phone calls and had his team deny our loan due to the birth of my child. After being in the home two years now, I am so happy I chose to go with a local lender! Don't make my same mistake. Took them 4 months to do nothing, local lender approved us in 3 weeks start to finish. Glad we didn't loose our dream home! NAF is unethical in many retrospects. Sam is a very poor leader.

I have asked them repeatedly to stop calling me. They have called me 33 times in 2 weeks. Reported for harassment but it hasn't stopped them at all.