New American Funding Reviews

I found that across the board, it was challenging to understand the grammar used in all emails I received from New American, I understand everyone is busy, but please review before sending. The main factor of my disappointment is that the whole process took six months to close. This is way over average refinance time. For example, in an email I was told I would be contacted within two weeks to continue our process, but after almost a month I had to follow up and remind them about our refinance.

Closing on time would have been nice for the buyer and seller instead of 2 days later which almost did not happen and held up a separate transaction.Mistakes do happen in transactions as we are all only human, however when mistakes happen it's about the recovery from it and the file should take precedence in the situation to accommodate those effected in the transaction.There was a complete lack of urgency on lenders part as well as being extremely unprepared which was very frustrating .

My husband and I worked with Matt in 2018 when we purchased our condo and the service was great. So when were in the market for a new home we immediately decided to work with Matt. The main issue we faced was his unresponsiveness and mismanagement of documents. We went days without an update, we had to initiate contact to understand where we were in the process and we were asked several times for the same documents. We missed our original closing date due to misinformation from Matt.

It took four times longer than I was told it was going to take. I had to call and leave emails several times before I received any responses to my inquiries.

As the selling agent representing the buyer, it would have been helpful if I could have left Diana Rodriguez a voice mail message on her cell phone. However, her voice mail box was always full and I could not leave a message. When I called her office ground line twice, I received a message that the number had been disconnected. I called twice to make certain that I had the correct number. Not a good advertisement!

The process and closing was unorganized, chaotic, and unprofessional. More honesty and transparency throughout the process - keeping our best interests in mind beyond the sake of closing a loan. Asking for all documentation at one time and not losing paper work that had already been submitted. Checking for errors on the closing documents - not waiting last minute; there were mistakes twice. More communication between all parties in the loan process - sales agent / underwriter / closing agent etc

This was the worst mortgage company we could have chosen, it took them 2 months to close on our house. They promise that your, “pre approval” already goes through underwriting so they can get a 21 day close. We got our pre approval, after sending an insane amount of documents proving our work, making us call bosses from years ago, making our current managers write letters and calling them over 5 times each to verify employment. We were sent the wrong forms to fill out all the time. Horrible.

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