New American Funding Reviews

The incompetence we experienced was extraordinary. I felt manipulated over and over as delays mounted and more fees were collected from us. If interest rates had not started to climb I would have walked away from this. It was terrible and very unprofessionally handled.

She almost lost this deal numerous times because of her lack of communication. Both myself and the listing agent said at one point that this is the worst lender and transaction we have dealt with. It was almost impossible to work through this. I asked her countless times for her supervisor and she blew me off numerous times. I will be we work with your company again and will advise everyone I know to stay clear.

I don’t have anything to say

Communication was nonexistent. Even though We talked at the beginning of the process and I told Allan I was the buyers agent and representing the buyer Allan still sent most if not all communications to the listing agent. I told Allan on multiple occasions that I was the buyers agent and still he would communicate with the listing agent about my buyer. Not impressed.

In our opinion having bought multiple homes with a VA Loan, this was a poor experience. We do not feel as though our customer service needs were met throughout the process. Communication was terrible from Stacey even though she emailed us and said call anytime, she only answered the phone twice in two months. Her assistant Brett Owens is a far better steward of services and always took time to call and answer questions. Another issue we had with the company was the constant stream of misinformation. We were not even advised of the correct closing cost amount until three hours before we were to meet with the notary. It seemed as though the company was not familiar with the hometown heroes program And we were unable to begin biweekly mortgage payments from the start even though it was requested and advised that we could in the beginning. We will not be using this company to assist us with future property purchases.

Better communication, better explanation of important details, ACTUALLY pre-approving someone for the correct amount, and better commitment to important dates.

Unfortunately, I would not refer any of my clients to do business with New American Funding. I was hands down the worst experience of a lending transaction I have ever experienced. The lack of communication from the processor and empty promises. Not only was the client furious, the cooperating local title company and our broker office. We sat at a 3 1/2 hour closing due to complete and utter disorganization and unexperienced team of New American Funding. Danielle was very nice as an originator(many things are not in her control after she hands the file off), however she should look to transfer to a professional company that supports their promises, timelines, team and clients.

Communication between Tammy and anyone was non existent majority of the process. Tammy referred me to Ashlee and Ashlee referred me to Tammy. The closer we got to closing the less attentive was anyone at New American. During closing when we discovered an incorrect document no one answered their phone or returned calls. No feeling of "time is of the essence" was displayed by anyone. Tammy showed little or no knowledge of the file or how to solve problems. Attitude always was "we just have to wait".