New American Funding Reviews

Communication! The performance was worse than horrible. The process took 5 months to close through no fault of mine. They would ask for documents that I had sent weeks before, that happened on several occasions. They would tell me they had everything to close then ask for more docs to stall another week or more. up to the 2 days after the closing was scheduled they asked for another doc that they already had another stall tactic a week later we closed. This company acts like its their first day.

From start to finish it was like pulling teeth to get Bridgette to do anything for the loan. We started communicating in August about starting the loan but she actually did not submit my application until October when I finally told her to stop stalling or I would find another lender. Big red flag this was going to be a bad experience, I should have listen to myself. She would not call me back to save her life until I blasted her on a group email with the other members of the team helping with my loan. Jessica from the reno team was a great help! Only bright light in the whole transaction! Bridgett, the closer, funder or someone requested my escrows be applied to my balance instead of refunded to me and when I tried to get it corrected I was told my lock would expire and I would have to pay an extension fee for your company's error. I also reached out to Bridgette's boss Milt he took my call heard my concerns and said he would look into it and call me back...I assume he is doing some deep diving because I am still waiting for that call. We closed Dec1st should of funded on Dec 6th but on the 6th the title company was calling to say we could not fund because they still did not have the docs needed. We resigned on 12/7. Very Disappointed with how things were handled with no apology. I am also a lender so I understand the business. This was just disrespectful and careless to say the least!

two week extension, would never use again.

The process was longer than expected and the miscommunication on Garcia part was in my opinion why this took so long . I like transparency and I feel I did not receive that. I do want to give a shout out to his assistant Adriana! her approach was always friendly, helpful, knowledgeable and willing to make this process less stressful.

Better communication. Numerous calls and emails from me was straight up ignored until I called the general number and asked someone to get Manny or Latoiya. It was extremely frustrating and I will never recommend NAF to anyone.

From the point I first contacted NAF, I had four or five different agents serve me. First Mohommed, then he went off on vaca.. then another guy and another guy... seems you people have issues with employee retention or someghing.. very un organized... an hour after closing my loan, i get another call from another agent saying he just got my file and wanted to schedule a time for me to close. WTF people, you had me worried my check would cash. Get your s*** together, you're really luckly you kept me through this process....

Financing for 30 years credit card debt is insanity. I have paid my credit cards for years and the lender simply wanted to increase the principle of my mortgage to adjust the amount of loan costs and their profit. I CANNOT recommend this unethical practice or this lender/broker! !!!!

During the entire transaction, we never spoke. Left 2 messages, she never got got back to me. So I had the client call her.