New American Funding Reviews

Between the first conversation with NAF in January and closing in April, there was minimal communication about what to expect during the process and even less communication as things changed, additional things were requested by underwriting and the closing date moved. Most conversations with LaMonica were had via text, with the (maybe) 3 phone calls initiated by me to ask for clarification and explanations trying to understand what was being requested and why. She was typically short in her answers and often seemed annoyed by the questions but she did respond timely. She did not make an effort to keep me informed or check in to offer support when I was clearly overwhelmed, stressed and ready to walk away from the process altogether. Alternatively, Kaye Dillon was extremely attentive, communicative and helpful. She was always eager to answer my questions, provide explanations and help manage process expectations. She checked in regularly to provide underwriting status updates, explain when additional information was needed and why, and responded timely to my emails. No one expects the lending part of home buying to be easy and most describe underwriting as a nightmare so having a lender to walk you through the process, explain changes and requests and be genuine in their interactions makes a huge difference.

Jamie refused to send numbers to us in writing on forms that could be reviewed. The sale had gift of equity and we had to do numerous contract changes only to end up with the original contract price. Paperwork was not submitted timely. He was very rude and disrespectful to my real estate agent.

Better communicator. Better client management. Honesty, directness and transparency. Someone who doesn’t change directions on behalf of the client after agreeing to a direction with the client.

You lost our $5000 at settlement. Lied to my wife and and said she would be on the deed at settlement. Terrible service, clearly inexperienced.

There needs to be better communication among the staff. We repeatedly had to send the same documents from February til the end of February. Multiple times people on the file and documents that were turned in were not inputted and it created such an inconvenience. When you would call, they won't answer, and the time difference doesn't help the matter. Staff needs better communication and also create like a checklist of absolutely everything the bank needs so the client can gather every single paper and be on submission versus 20 times asking for something already sent. That is all. Hopefully the company finds better ways to facilitate the process for the client.

The initial conversations were fantastic. Once I selected a home and had an offer accepted is when it went down hill. There was a constant breakdown of communications and a lack of upheld expectations. I was never provoded updates, I had to provide the same documents multiple times and was constantly surprised with new information at the last minute and there was 0 front loading. I was provided wrong information multiple times. Even my realtor and lawyer commented at how unorganized my lender was. To the point my realtor was tempted to ask me to cancel the process and start new, of course after I mentioned I was contemplated canceling my loan on two separate occasions.

The communication was horrible. Every time I spoke to Gillen it’s like something up would pop up. The Initial quote she gave us was $300-$400 less than what it actually came out to be. The home owners insurance she quoted us on our mortgage was $1,200 for the entire year. There isn’t a policy that is that cheap. It doesn’t exist. Therefore, we had to come up with the difference at closing. Which was about $2000. Even if you google cost of home insurance for our area, you get an idea of at least where to start. She didn’t even do that. She never explained the points to us until the very end. When I asked about some of the fees she said, oh that’s not my area…you’ll need to speak to the processor. What?! How does she not know what the fees are? As a first time home buyer, it was a horrible experience.

Communication