New American Funding Reviews

Would not recommend for a first time buyer. Did not feel that team took the time to explain the process and there was minimal communication.

Communication from team was no where near the level we are used to experiencing with Carrie. We've worked with her many times now. I understand sticking up for your teammates, but this was beyond that point. Conversations should have been had with the team so they can learn as professionals as well. We had to initiate contact for updates, request understanding on many topics as various acronyms were sent in emails or very vague requests we were not sure if they were items for us to complete or the loan officer assistant stating the next steps. We would send in paperwork and hear nothing in response-no acknowledgment of receipt, nothing. When we complained about the experience, Carrie tried to imply she was doing us a favor by doing this HELOC for us. No, when you make money on something it is not a favor. Amount approved changed multiple times without real explanation of why, we were just expected to understand. One time, we were told it was because we turned over new information, yet no NEW information had been turned over from us. We were criticized for making payments on certain monthly bills before closing when they were to be paid off with the loan amount. We cannot just go without paying our bills when we did not even have a closing date and the due date for the bill had passed. We did not want a late charge, multiple calls asking us to pay our bills, or more interest to accrue. Therefore, we had to pay our monthly bills. Even the gal at closing said she understood this and it wouldn't be a problem. My mother referred us to Carrie, but was not on the loan. When I expressed my husband and I's frustration with the experience we were having, Carrie felt the need to CC my mother on an email. Complete violation of my privacy as I am an adult, not a minor and this had nothing to do with my mother.

This is the 2nd time I did this. Shawenti was non responsive and constantly gave wrong infomation. My attorneys office and realtor have said the same thing.

Being upfront with the lender points, not discouraging me to shop around by telling me I have bad credit and that no one will give me a better deal because of it.

Very rough transaction - unnecessary requirements and contingencies placed by lender. Never have heard of or seen it required. Made it drag out and very difficult for the buyer and seller both

Jennifer was fine the processor and the whole company in general is the worst I have ever dealt with. I would never recommend this company to any of my buyers, no one is on the same page and very simple thing is so difficult through you all. I have helped many buyers with lenders and never had them have to go through so many hoops to get a deal closed. Again I didn’t deal much with Jennifer but I feel she should be more involved in the transactions she’s over.

Lack of communication. It was hard to reach Addison. The day of the closing the realtor was not happy with them either and had to keep calling for information. The only person that was very helpful was Magen Villanueva, she will return my call and respond to all email communication.

I have expressed my concerns to Mr Thompson