New American Funding Reviews

Communication, Drew would only reach out when it was something he needed he would not return phone calls when I had questions. He would however answer my realtor when she contacted him! He got me a pre approval for something I would not actually be approved for, luckily we ended up buying a house below what he approved me for. He told me if I used their preferred realtor I would get $750 off closing costs then didn't me that they "used that money to negotiate a lower interest rate for my loan"

When it was closing day I called Nader to make sure everything was good to go for funding. He said all was good. It was starting to get to be later in the day and the wire still had not come through to title. I called Nader and asked him what was going on. He immediately got defensive and when I was asking him questions to see what was going on he called me a rookie realtor and he said things like "I don't know how long you have been in the game but these questions are rookie question's" I have been doing this for 6 years. I was doing my job in asking questions as to where the funds were to insure my clients were able to close. I have never been spoken to by a lender like Nader spoke to me. I called my clients and told them how he spoke to me as they were the ones that chose him as their lender. They were also very surprised to the way he spoke to me. He also sent me text messages in the same yelling content as he did on the phone. He needs to get better at communication during the transaction period as he only communicated with me 2 times during the process and I'm not just saying the auto emails your company sends out to show where the deal is going. So I will never recommend Nader to a client as I'm afraid he will talk to my clients when they have questions the same way he spoke to me.

lack of knowledge, communication, and accountability

In iver 25 years of real estate this has by far been the most unprofessional company I have ever worked with. Terrible communication on all matters including urgent, the lender made multiple errors that caused the closing to be extended twice with zero accountability or apology. The closing coordinator was rude and made unnecessary comments. the most stressful process for all involved because if the way this file was handled.

There were 4 instances where I either called Mike and left a voicemail or sent him an email that I received zero response to, and I had to have my buyer track him down just to get a response. My buyer indicad there were times he reached out and never heard back from Mike either. Communication was the worst I've ever experienced from a lender in my 12 years in real estate. We eventually Started communicating directly with the loan processor, because she was the only one responding to our emails and phone calls. I told Mike as soon as the offer was accepted that sellers got to choose the title company per the purchase agreement, however, your affiliated title company reached out to all parties, trying to take title away from the originally selected title company that the seller selected. I sent a price amendment to Mike adjusting the price in one week later we received the CD with the wrong purchase price that the loan processor said she never received. Overall communication was poor leading to a very stressful transaction for my clients.

Process was sloppy from beginning, to the middle and all the way to the closing table. Awful experience

What did make it better was receiving extra help from someone else with the company.

It was disorganized , chaotic. Mr Filzen became rough and aggressive with me twice. I felt it was an attempt to bully me .