New American Funding Reviews

Little to no communication Seemed unwilling to help with first time home buyer programs or answering any questions, had a very condescending tone. Under writing was unprepared pushed back 3 times for closing date.

Alon and team did not compete vital steps until I prompted them SEVERAL times. I asked for estimated closing numbers for over a week, the Friday before a Monday closing Alon notified me that certain documents were never prepared so that was rushed and I was only advised of final numbers by Alon at Friday around 6PM. Not only was that number not accurate, i was also told to make the cashiers check out to the wrong payee. This led to more stress on the day of closing. After closing, Chris Cillo reached out to me noting my statements that were to be paid off were never collected so I had to provide those as I was attempting to move in. I checked in on a thread with Chris & Alon a week after as I had seen no payoff on my account to which Alon noted he would look into it . As I did not get any follow up, I called the title agency myself. Only to find out they never received the statements they had repeatedly asked for. I would not use this company again as this experience was very poor. To note...still waiting for your team to even follow up about the accounts from their Last PMessage wednesday at 1:09 PM.

While I believe Paul had good intentions to assist me, his communication skills were seiously lacking. - poor listener constantly interrupting me, telling jokes, offering information that had nothing to do with the loan process. I recall one 20 minute phone call where he talked for 18 minutes. he would ask me a question and then talk before I had the opportunity to answer the question. - texting he will call/ text me within a certain time frame (ie; noon to 2 pm) and not following through on several occasions and then joke about it. - did not respond to communication from outdside agencies who were part of the loan process in a reasonably timely manner. When an HOA or other outside entity required his response , it came several days later. - When Paul called an associate of mine to get some information from him, my associate later informed me that he had to constantly interrupt Paul in order to respond to his questions. MY bottom line is that Paul tried his best to expedite the loan, but his self absorbed communication made it more difficult than the process nedded to be.

Respond to calls and messages. Give solid answers as to why the loan application wasn't progressing for a week or two at a time. I felt like I was being treated as a pest. I am very proactive and try to get things done quickly so it was frustrating to be left wondering so much of the time.

Communication

the lender failed to provide consistent communication to both myself and the client, numbers kept changing without reason, our closing date kept being extended he was very abrasive with myself and the other agent. the selling agent also has feedback she will be submitting very argumentative and unprofessional

I wish the team we had were more experienced, and didnt wait until the 99 yard line to tell us there were issues popping up that ended up delaying our closing and almost losing us our house.

Had a problem with every single step of the process. Very little communication. Zero guidance. In the end the title company had to finish the deal because NAF was either incapable or unwilling..