New American Funding Reviews

Every step was broken and pathetic The whole team has changed and they dont care anything about the customer experience. I kept following up for weeks with no response and suddenly one day someone asks some document which was already shared, then another document after weeks of followup There was no need for the appraisal but that was done also again in a pathetic manner as the appraiser calls and says he only has time on 14th and thats the only day that this has to be done as he got it at last minute - the appraisal itself was done after 1.5 month. Closing was handled poorly - they cannot make simple math stuff. Also the notary cannot come to NH for whatever reason so they wanted to charge me an extra $200 for the same - pathetic again and then when i drove to meet the guy in MA he shows up 20 minutes late telling me that he was informed a diff time. Overall the exp has detoriated to pathetic levels. I have referred in the past to so many friends who have "ACTUALLY" gone and refinanced with you guys and this is the return favor I get. Thanks, but no thanks!!

This is the worst lender company to work with.The loan officer Indy will only talk to you when they have to fix the rate after that he will not pick up your call or answer your emails . They will block you by providing the final closing disclosure 1 hour before the closing . If you have to buy a home where you have to wire the money, they will not even provide a estimate how much money you need to wire . You have a great risk with closing if you work with them . Please dnt risk your deposit !

I’m not happy at all.

Buying a home with Caliber was the worst experience I have ever had in my life. Not only did whatever was said to us not come true, but the communication level and severely lacking. They asked for redundant documents several times and made closing more difficult then it should have been. Not on top of anything and every time we were told we were approved and good to go, something else was required that was already given to them. I hope to be refinancing with another company as soon as possible and will never recommend Caliber home loans. Every time we had to hear from Caliber the stress level went up to a whole new high. They also got our closing cost wrong and made us go out of our way to obtain a money order for $7.30. We are a struggling family of 4 with a newborn and had to live out of hotels and air bnb’s for over a month. Richard always started the phone call with “I’m on your side” but I failed to see it every time. Very disappointed.

When I would call to ask him a question regarding the loan he wasn't really helpful or friendly.

This company is the worst I’ve ever encountered. I wish I could cancel the loan because the employees misled me.

Someone explainjng information better after asking multiple times about a gifted percentage they owner Would be able to receive there money back after having screenshots of the conversation!

My experience with New American Funding, particularly with the Senior Loan Officer overseeing my refinance, has been extremely disappointing. What should have been a simple, straightforward process turned into a disorganized, stressful ordeal due to repeated mistakes, delays, and a lack of accountability at the leadership level. Here are the major issues I encountered: • R*** changes that created unnecessary complications • A missed manufacturing date that caused preventable delays • A timeline that dragged on far beyond what was promised • Multiple errors regarding which credit cards were supposed to be paid off, even after I clarified several times • A sudden $6,000+ change in the cash-back amount compared to what was originally presented These are not minor oversights — they reflect serious mismanagement. The Senior Loan Officer responsible for my file failed to provide accurate information, consistent communication, or basic attention to detail. Follow-up emails addressing major issues went unanswered, adding to the frustration and financial stress caused by their repeated errors. For someone in a senior position, the level of disorganization and lack of ownership was shocking. A company that advertises “5-star service” should not allow this kind of leadership failure to impact customers. My trust in New American Funding has been completely eroded. Based on my experience with the Senior Loan Officer and the overall handling of my refined work, I cannot recommend this company to anyone seeking professional, reliable, or customer-focused service for their financing needs.