New American Funding Reviews
Review by Yoshihei Haynes for New Ambrose
Completed transaction on February 23, 2021
Communication would help
Review by Barbara Bordenave for Pam Rios
Completed transaction on February 19, 2021
I WISH IT WENT SMOOTH AND EVERYTHING WAS ACCURATE.
Review by Gary Hogan for Pam Rios
Completed transaction on February 19, 2021
Pam Rios and Jeff Glick were the most unprofessional people I have ever dealt with, had to call corporate on them numerous times, like pulling teeth. They lacked attention to detail, were weren't kept informed throughout the process. We almost bailed on several occasions. Our closing was delayed due to Pam Rios not acquiring the required docs on 2 different occasions. Totally incompetent, will never use NAF again, your company should be ashamed to employ such staff
Review by Nicole Springette for Pam Rios
Completed transaction on February 19, 2021
My experience would have been better had my Loan Consultant not waited until a week before closing to lock in my interest rate. Had she been more proactive, I wouldn't have escalated my case to seek resolution.
Review by Kimberly Sekscinski for Matt Meram
Completed transaction on February 16, 2021
This is the third time that I have refinanced, and unfortunately it was the most unpleasant. Information was unclear, and when I asked questions several times the answers were not direct. This loan process took beyond a reasonable amount of time... I settled past the lock date as a result of miscommunication between Mr. Meram and Mr. Pring. It was clear that the breakdown was the lack of communication among the staff of New American. Unfortunately I would not recommend New American Funding.
Review by Rodney Bowles Jr for Luke Bade
Completed transaction on February 13, 2021
I had a very unpleasant experience. I had worked with this company in the past and it was a great experience. Honestly though, if I hadn’t been so far along in the process, I would have chosen another organization. I will say the funding offer I worked with was very pleasant to work with.
Review by Larry O'Neil for Jesse Funding
Completed transaction on February 11, 2021
Worst representative you could have had spoke to the man twice in 2 months would not communicate with me and communicating different with different sources
Review by John Fields for Hass ElSayed
Completed transaction on February 2, 2021
I have documented e-mails showing the lack of communication, delays, and follow through were by far the worst customer service I have ever had on something as important as a Home loan. NO ONE EVER updated the website or contacted me about where we were in the process or communicated how the delays could be rectified. I started the app on 7/9/20 and closed 1/27/21 "OVER 6 MONTHS!!!" Even the Managers I spoke to never responded after saying they would contact me at a later time; simply awful.
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