New American Funding Reviews
Review by Victoria Granillo for Chris Loughnane
Completed transaction on September 9, 2021
The lack of his communication and my re-fi information was the worst i have ever experienced.
Review by Paul Haripal for Chris Loughnane
Completed transaction on September 9, 2021
Several of my emails are either unanswered or take several days to respond. At least on three different occasions received documents with incorrect names despite assurances that it has been corrected.
Review by Brenna Allen for Chris Loughnane
Completed transaction on September 9, 2021
Our main frustration with Chris was that he often didn't answer our questions about how the finances of the refinances were determined. He either ignored our emails or provided answers to questions we hadn't asked. We went through long periods without hearing from him, and when we'd reach out, he would ask us to resubmit paperwork we had already completed (we submitted once form at least 3 times). We also had to press him for a 28-year mortgage, which he initially promised.
Review by KURT LEMMAN for Chris Loughnane
Completed transaction on September 9, 2021
Not Taking 4 months to complete a simple refi with a customer of 9 yrs-Not changing the loan terms to add points at the last minute because loan managed incorrectly-Communicating back when you are communicated to. Communication that occurred is what was "coerced" through "multiple" emails and phone calls or the built in communication that your system delivers automatically at the steps of the loan. Does not care a whip about the customer and has no pride in the representation of his company.
Review by Cade Avey for New Tran-Coates
Completed transaction on September 9, 2021
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Review by Kevin Hoffman for New Tran-Coates
Completed transaction on September 9, 2021
Had to reach to everyone to get any communication. Loan funded on Thursday and payments have not been made to accounts we were paying off. Title company used for closing was awful never communicated that the scheduled closing at 10am was cancelled. Had to reach out to them to find out. Then asked that they find someone to close that evening and they never confirmed they had found someone we had to call to get that information.
Review by Vishal Parekh for New Tran-Coates
Completed transaction on September 9, 2021
I had the worst experience with Brittani. Upon contacting her on the phone and giving her information she says we can do a very competitive rate of 2.875 on 15 yr and no points she said but I need a application over phone from you. I did the application over phone and also got a hard credit check run..then she says your score is 757 and not 760 like you quoted and then says rate is 3.25 without any pts. They offer one thing on phone and another when ethe actual application is made. Beware
Review by WILLIAM MCSORLEY for New Tran-Coates
Completed transaction on September 9, 2021
Professional customer service
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