New American Funding Reviews

Communicate fully with clients -- you copy 13 people on some emails and 0 on others. If a team is large, someone needs to be point in order to ensure that all aspects are communicated clearly. Multiple portals should not mean that a client has to upload and send the documents multiple times because no one is able to access or understand the portals. A great deal of additional stress and work was placed on the client due to the lack of communcation between employees and systems.

The experience with Rick was disappointing and stressful. What began as a promising process turned into errors and communication failures that jeopardized the closing. This loan officer is not recommended for a smooth and reliable mortgage process. Luckily we were able to close, but I give him no credit in that.

First of all, there is absolutely NO reason that my loan process should have taken 8 weeks!!! Secondly, they fired the salesman that I was working with when the loan processor, Sandy Tran, is the one that caused our problems! Third, the sales manager, Anthony Johnson, called us to let us know that they fired the salesman & he made promises to us but wouldn't return our calls after that. Fourth, they quoted me an interest rate but since it took SO LONG to finish, the agreed interest rate went up. Sandy Tran asked for the most ridiculous things to verify EVERYTHING sometimes 3 different times! At the end I had to beg her to send it in to the underwriter so we could close the loan. I had the worst experience I've ever had dealing with loan processes & I've been getting loans for over 30 years. I would NEVER recommend y'all for anything & will NEVER be back to use y'all again, if I can help it.

Better responsiveness from Anila, more transparency about what's behind the rates, less probing into our personal lives, more honesty when confronted about the probing.

I would explain if a supervisor would call me back. I've made several calls only to be told one would call me back and never did. I also left messages for Rayan and she never responded. After creating a mess of a loan she disappeared never heard from her not even close to closing. This is all I've received. It's so disappointing because she was awesome for a moment.

Loan officer to secure the rate when discussed.

No one was communicating with one another. Smart comments were made by professional people, and never should have been stated. This was a horrible experience. Promised things that weren't true, and no one was ever in the same page. Latoya was kind, but wasn't knowledgeable of her products the way a normal processor would be. Ms. Mack had a very smart and nasty mouth. Didn't know how to talk to someone who was using their money to do a business advance. Just an unpleasant experience, and this was not the kind of company I expected the experience to be from the way it was described in the beginning. I did hardly get any of the money I expected, everyday it became less , and less. I never should have gotten this loan because at the end of the day, what I set to achieve wasn't achieved, and had to get another loan to achieve it. This company totally a disappointment.

Better communication