New American Funding Reviews

Was approved for higher than i could afford but wasn't told until 2 days before closing was scheduled then had to add a co signer and scramble to get documents in closing was delayed 3 more weeks everyday there were new documents requested and new tasks to do received several calls at 9pm asking for documents asap would never recommend NAF to anyone ever worst experience buying a home it was more stress than excitement

1. Scott stop contacting me after signing the initial disclosure. 2. The closing disclosure had different rate that the initial disclosure. 3. Scott did not lock the rate in time which caused in delaying the closing. Scott did not reach out to inform me about this and I was informed by the seller that my closing is delyed. Both Scott and Sam did not answer any of my calls after that. 4 On the closing date, before the closing time I called Scott multiple times to know if we are ready but there was no answer. 5. During closing Scott was not reachable and I had to call the company and ask to inform his manager that we are trying to reach out to him but he did not answer. 6. Closing was supposed to be done in 40 minutes but took more that 2 hours because of bad communications with Scott

false information never got back to me when i had questions i was charged for fees and rate locks not on my accord removed credits closing cost changes 24 hr before closing twice not buyer friendly

Communication and

I was the listing agent and seems the appraisal was late, no clear to close was given until 1 day prior to closing and bad communiction with the closing company that the closing was delayed.

I wish our original loan agent Andrew Darwin would have gotten this commission instead. We chose NAF over two other lenders because of Andrew. Ben swooped in to claim this and only spoke to me once on the phone. He sent a very unprofessional email out that he tried to retract where he wanted this loan to get the commission but needed time to get his Arkansas license reinstated a couple days before closing.

Did not receive the agreed upon rate and had to reject the closing disclosure several times due to discrepancies and a couple thousand dollars worth of additional costs being tacked on without my consent or previous knowledge. Our transaction with NFM was an extremely stressful and frustrating experience and I definitely would not be able to recommend.

Communication!!! While Julian's demeanor was very pleasant and professional, follow up lacked. I'm not sure where the ball was dropped but as the seller's agent, the lender or his team should be communicating with me regardless where the ball was dropped. I had to call multiple times and then had to call when the first closing date was missed and then the second was missed and still did not get a clear understanding of exactly what caused the delay. If the buyer isn't turning in the necessary documents, it is the lender's job to communicate that to both real estate agents. If the paralegal is not getting the figures back or the requested information or titlework, the real estate agents need to know and the lender needs to make a phone call to the paralegal and then the real estate agents. This could have closed on time if everyone communicated efficiently and effectively.