New American Funding Reviews

I have experienced several issues and to date still no resolution and no follow up. I made the biggest mistake in chosing New American Funding. The lack of accountability is mind blowing.

Fees were waived over the phone only to appear later in loan documents with no explanation. I had to read every word of the disclosures to find fee changes with no heads up from Cardinal. Lots of bluster and acted like they were doing me some kind of favor. At the end of the day, I had to pay additional fees to keep the rate they quoted me and ended up with more closing costs than my original lender. No reason to choose Cardinal over anybody else. I will refinance at the first opportunity.

Better communication

Having someone who actually communicated, didn't charge me for interstate on days we didn't have the loan because of his negligence and acted we weren't just a quota he was trying to reach. Worst experience ever.

Melanie needs to work on her people skills! She talked down to me as her client, very RUDE on multiple occasions!!! I guess my $75,000 home purchase was beneath her! 20 years ago I had new build of $350,000.00 I put my pants on the same way as I did back then! She was very unprofessional and I would NEVER RECOMMEND HER TO ANYONE! If this is who represents your company she needs retrained on her people skills and how she treats and talks to her clients that SHE IS WORKING FOR!!!! VERY BAD EXPERIENCE!!!!

NAF was abysmal. I would never recommend this company, the incompetence shown by the employees from every department is ridiculous.

Lee was amazing, anytime i I had questions she helped to the best of her ability. Neal, was great at first, up until the last week before closing. They messed up the paper work for my CD, had my mortgage payment on the CD listed at $1,015 , so I questioned why so much higher than expected,? I had to push to get him to investigate it, and he started getting agitated and pushed me to sign the CD even though the numbers were over by $150 ! once we for off the phone he did his research , called me back to let me know that they had fixed it, then proceeded to push and try to convince me to sign the original CD with the original numbers, and threatened me that if I didn't sign it , it WOULD , not could, delay closing . He attempted to push me into signing a bad contract that would have cost me $40,000 over the term of the home loan. Never again! Lee was great though!

Frank was so awesome. Paul never returned any requested calls from day one. on day one he told me he was my loan officer for life... what a joke. I would not recommend him or do any loans in the future with him. Frank was my guy with all the answers and made me feel really good with the relationship-- he needs a raise or promotion.