New American Funding Reviews

This was the worst experience ever dealing with a mortgage company. I was never able to get straight answers. I would submit documents and then weeks later be asked for the same documents. Communication was non-existent. Absolutely awful and unnecesarily stressful experience.

Communication and follow through. John on multiple occasions failed to communicate when he scheduled it. When I reached out with questions and concerns John failed to respon. I don't mean he was late getting back to me, I mean he never responded. John's poor handling of this loan cost me months of delays in my project and I almost lost my contractor. I would avoid John at all costs!! Also I reached out to John's manager and also never received a response. on principle I'd avoid that guy too!

COMMUNICATION! We had to wait an extra week to close due to issues on NAF's side with our appraiser and had to appraisals completed, which NAF attempted to charge us for. We only found out 36 hours before our third closing date that we had the clear to close. And that was after talking to both the processor , her manager, and our horrible agent Arnold. Would not recommend this company to anyone.

Went sevetal times to meet with heather and she never Met with us. Better coummincation would make things so much better.

I'm waiting for the loan to be officially canceled. I gave more then enough notice that the documents did not match, everything seemed like BS, and I did not agree to the paperwork also, tell your web dev team to fix this chat box so it stops double spacing! First day?

The process took nearly four months The underwriter did not know how to calculate commission income despite my sending guidelines . Loan officer was not available and did not return calls or emails. Loan was in violation of Reg B. Credit decision needed to be made with 30 days. That did not happen. If I hadnt followed up continuously, the company did not care. The worst experience of my life. The processor Raquel is the only reason I stayed the overall process needs to be overhauled. Management needs to be involved. I requested a supervisor call on a number of occasions and was not given that option.

He was very rude

Chris Davis, Bret Baker and Shirley Odell clearly knows my frustration with each of their performances as I expressed it numerous times. Chris started out non responsive and I should have known at the beginning to not deal with this company but was looking at their reviews which I now know were from a fake site as Yelp shows the real reviews. Had I gone to Yelp at first, I never would have even reached out the New American Funding!!! I was already going with another company but based on better terms offered by New American Funding and the fake great reviews I saw on line for them, I decided to drop the other company and go the NAF - big mistake!! Chris originally stated they can typically close loans in 2 weeks which was the first lie as mine was a simple loan and it took them well over 30 days to close it. Chris originally told me he could get me $30,000 more than I was asking for and then came back and floored me with only being able to get me $30,000 LESS than what I was asking for!!! It should be noted when he told me this, he had the approximate appraisal, DTI, credit score and still could not deliver what I even asked for while stating he could get me even more ($30,000 more) if I wanted it which I refused. Chris would routinely tell me things Shirley would refute which states they weren't talking to each other. My property taxes had been paid on Feb 2nd and yet the closing documents on Feb 21st showed NAF taking them something I had to point out to them to get corrected. While maybe behind the scenes Bret may have had a hand in making this close in the time that it did, he too fell so low beyond expectations. I felt I was lied to up front and EVERYONE dragged their feet through excessive bureaucracies and caused me great stress in getting this completed!!!!!!! I would NEVER recommend this company because I truly believe no one there knows what they are doing.