New American Funding Reviews
Review by Cathy A Wade for Indy Johar
Completed transaction on February 19, 2024
As I've shared with you, the original interaction was great - on the ball with sending me what was needed, my response, and verification of what was rec'd by you. However then the ball dropped. There was significant delays in processing the loan. Many requests for repetitive information - requested W2's, updated checking account statements, and paystubs. Our credit report even had to be run again as it was due to expire by the time the loan was processed. Closing paperwork 130 pages??
Review by Venkata Veeragoni for Indy Johar
Completed transaction on February 19, 2024
Would have been better if we have received prompt response
Review by Joshua A. Haynes for Sheel Galliara
Completed transaction on February 8, 2024
Be more proactive, communicate, tackle items that may take longer to clear first. Think outside of the box, and be resourceful.
Review by Jennifer Sanchez Lopez for New AguirreLoza
Completed transaction on November 16, 2023
Luz lacks communication, there was a lot of spelling errors as well as errors with SSN's. I feel like this experience would have been a lot better if she gave frequent updates on what's next to come and or what to expect. I had better communication with the realtor that helped look at homes then I did with my loan officer. He answered all my questions in a timely manner. Also, when it came to signing closing document it was pretty rude and unnecessary to sit there and gossip about another clients process while you are trying to focus on what you are signing and asking questions if needed too. I totally understand you may have only 8hrs or work with a lot of clients but there are ways of balancing all the work out.. maybe having an assistant help with updates while loan officers focus on paperwork may help this? I absolutely disliked the lack of communication, and errors. Something she should definitely work on focusing on.
Review by Lino Fleurant for New Mason
Completed transaction on August 24, 2023
Everything was on times
Review by Sugiery Garcia for New Gouveia
Completed transaction on August 18, 2023
Communication between all individuals on Steven team would have made the process more pleasant. I was told different information many times. It was frustrating!
Review by Melissa Becker for New Squires
Completed transaction on July 14, 2023
Several communications were sent to people outside our loan process and we received paperwork on other clients
Review by Patrick Harris for New Wasbin
Completed transaction on June 22, 2023
Riana needs to communicate more with the Agents representing mutual clients. I felt like I was constantly having to go through my buyer's to get answers and playing "telephone" and things were miscommunicated often as a result. I never knew when appraisal came back, I never knew were we were in the loan process. Even when I scheduled closing I still didn't have all the pertinent information that I needed. Also, my client, John Weal was very displeased with how things played out in the end. Overall, it wasn't the worst experience I've had with a lender but it definitely wasn't my best experience with a lender. There is marked room for improvement. Patrick J Harris Broker Owner RE/MAX Crossroads
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