New American Funding Reviews
Review by Tunmise Odebiyi for New Jawaid
Completed transaction on May 28, 2021
My application was not updated while loan officer was out of office causing delays. Same docs were requested from me more than one or twice. I had to escalate to the manager. Appraisal process was incomplete and confusing, and turned to "finger-ponting" between appraiser and your team. Lender's credit was reversed, i asked for reason but no response.
Review by Stephanie King-Lingenfelter for New Prince
Completed transaction on May 17, 2021
Slow response times and having to resubmit the same documents multiple times as well as not working with the same person for the entire process was frustrating. There obviously was a disconnect with communication.
Review by Cotina Porter-Smith for BeLinda Dumas
Completed transaction on May 14, 2021
We didn’t get timely information on closing details.
Review by Jana Meredith for New Lee
Completed transaction on May 10, 2021
Kat had great communication in the beginning of the transaction. As the transaction continued she didn't return my calls. It was somewhat frustrating as a realtor to not get a call back 3 days before settlement. I appreciate all her hard work in getting the deal done. I just wished the communication was better.
Review by David Huffman for Kevin Knutsen
Completed transaction on May 7, 2021
Added requirements over and over. Made the experience tedious at best.
Review by Kelly Spike-Melo for Tom Carruth
Completed transaction on May 7, 2021
Having refinanced with Stearns previously, they just had better customer service, an amazing live app and website. I was kept up to speed weekly and the process was a lot faster. Yes, I ended up with a better interest rate with you guys, but the process and communication needs improvement. I felt like I was constantly having to reach out to get updates on the status. I’m glad it’s complete and it wasn’t horrible...it just wasn’t as easy or as great of an experience as I had with Stearns.
Review by Steven Davis for New Nitzen
Completed transaction on May 6, 2021
I received multiple requests for paper work that they already had and after signing the final paper work days later they would ask for paper work they had a month earlier. Patty Vongxay is the one person dealing with my paper work and made it the worst experience I have had doing a refinance.
Review by Mary Turk for New Grifa
Completed transaction on May 6, 2021
It's not that anything went wrong, but, I didn't sense anything extraordinary either.
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