New American Funding Reviews

We were quoted a rate that was not correct. The explanation for how that happened was weak and did not make sense. We had problems with getting the correct kind of insurance as we were not told that the property was a townhouse and not a condo. We could not leave messages as the voicemail box was always full.

Service was inconsistent. The phone voicemail box was full, so we could not leave messages. The rate for the loan that was quoted was not the rate we received. When we called to check on the rate, we were promised repeatedly that it would be fixed. It was not. When we were at the title company to pay, and asked about it once again, we were gaslighted. Afterwards, we were told an excuse that was questionable (new glasses) and were not given even one dollar off the fees that we were paying

I think Allen could have been in contact with my husband a little bit more through the process. Didn't hear from him unless something was wrong or my husband contacted him. I was reprimanded (and later rec'd an apology) for not answering the title company's phone calls when it turns out they were dialing the wrong number. We were asked to do a quitclaim deed w/no advanced notice (closing attorney mentioned it) which we rejected and found a simpler solution.

The process took longer than we were told. However that is understandable because of the volume of refi's being processed. But it is important to periodically update the customer, every several weeks, even if there is nothing new to report. We were left wondering if maybe we had just given all of our personnel info to some identity thieves. We also experienced being contacted by other members of your organization, other than Cassandra, with no prenotification and who did not ID themselves well.

Told me up front there was no loan fees and then come to find deep into the process that there was one. He managed to waive less than half of it which was not satisfactory. The whole process took much longer than prior experiences and certain things were required that I’ve never experienced in a refinance. All in all I wouldn’t do it again. Wasn’t worth the hassle at all.

1. The loan process should include a cadence of routine phone calls to both review status/progress and to allow the client to ask questions or express concerns. The NAF process is too reliant upon email. 2. The loan portal is an effective way to securely transmit documents. However, there ought to be an easy way to see all of the documents required versus all of the documents provided and accepted by NAF. My wife and I feel the NAF process is way too fragmented, especially late in the process

Joanna started the process with me and things seemed to be going well. Then I got handed off to Jose, the underwriter and it seemed to get bogged down. I sent him the same items multiple times and I had to do a conference call to verify my HELOC three times at 30-45mins each call. That said, the entire experience wasn’t pleasant but the interest rate kept me in the game.

Worst experience I every had with the processing. I had to advise senior processor on how to do and handle situation with your title company and to correct several mistakes.hab to pay extra for lock in on rate because of their mistakes and was not even advised.