New American Funding Reviews
Review by Nicole Diane Perez-Leal for Brad Funding
Completed transaction on April 9, 2025
More thorough explanation of the process and better communication on behalf of loan officer.
Review by Sally Bolger Gardner for New Toyama
Completed transaction on April 7, 2025
We have had difficulty with the docusign process. Granted, it definitely was user error initially, but it stemmed from errors over a year old when we bought our house and not errors with our refi now. There was never an easy fix.
Review by Joseph Battaglia for New DuPree
Completed transaction on April 4, 2025
It's not that my experience was not memorable or even unpleasant, my initial contact, Gilbert did all the leg work - at least that is what it seemed like. Once everything went through, all these other people started to come into the picture. I under the levels of Senior loan officer, vs customer service and even other "hired guns" who help you meet criteria and quota - but with a process like this? Dealing with financial ruin / financial improvement? and folks who are very stressed? Relationships are important, and we, as customers want to know that someone who helped us with the process in the beginning are "handing us" to someone else who cares. Chase, is probably amazing at his job, but I was even confused towards the end, because I had heard nothing, was just asked to sign a bunch of paperwork - and all communication was business-like with no empathy, emotion or "care." NAF has given me a fresh start, and I am super thankful for that - I truly am, I would recommend any of my friends, who have debt or equity, or homes to consider working with you all, but I would definitely revisit your company and corporate model - because it feels cold at times, and I was even worried at one point, that I was being scammed - which I know you all want to avoid. Thank you again for this new lease on my finances - and continue to do great work.
Review by Jakob McFarlin for Sean Watt
Completed transaction on April 3, 2025
Didnt feel as in the loop with the steps in the process as my wife was. Would have like to have been CCd in on the emails
Review by Quincia L Berry-Dennis for New Keep
Completed transaction on April 1, 2025
Just many payment payoffs not met and closing estimate was dramatically different at closing than that of pre closing. The fact I had to mail off my own payments to creditors and it took 6 months instead of 30 days .
Review by Robert Mitton III for Ashley Kasperski
Completed transaction on March 19, 2025
Ultimately, when I was able to get ahold of her, she was incres supportive and helpful. the only problem is that it was pulling teeth to get her to communicate with me. I'd call and leave voicemails and not hear back. I would have to call bzck days later. I also felt like whenever something was time sensitive for NAF, I would get hounded nonstop, but when something was time sensitive for me, there was no urgency.
Review by Deborah M Dahlke for New Choudhury
Completed transaction on March 12, 2025
Better communication. Our final loan rate was changed and we did not know about it until the closing.
Review by Yugang Teng for New Masi
Completed transaction on March 6, 2025
An extra document was needed for my loan. Janet was clear on the instruction, provided alternative options and followed up diligently until this requirement was met.
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