New American Funding Reviews
Review by Jessica Jones for Stephen McKenzie
Completed transaction on June 3, 2020
So many spam-like form emails with no personal info. Given my husband was the primary contact, it still would be polite to hear, "Hi Jessica, as I discussed with your husband, here are the forms we need for your loan." I like to know who I'm communicating with and why and who I'd ask questions. Many were marked URGENT even as the first line of communication. Overall just an unpleasant experience I would not reccomend to others.
Review by Juan Ayala Oneill for Miguel Mouriz
Completed transaction on May 31, 2020
Very unpleasant from the start to closing date.
Review by Elizabeth Wetzel for Shelley Kinney
Completed transaction on May 27, 2020
I was closing on my house and I needed to sign the final CD. Shelley Stevenson Kinney did not have the paperwork completed! I messaged her at 626pm. She didn’t respond until 752pm stating to sign my documents. I asked her for the link and she stopped replying. I had to call her assistant and thankfully she helped me. The paperwork was not there. They were still working on it. I finally got it at 930pm but the documents were wrong! I get it things happen but an apology can make a difference.
Review by Rosie Hurley for James Denton
Completed transaction on May 17, 2020
Communication was a disaster. Had my clients tell me he would call me instead of going straight to me, closing times got messed up during to miscommunication, had a tough time getting responses in any form.
Review by Carmen Caraballo for Anonymous Anonymous
Completed transaction on May 15, 2020
Open communication not only with the staff involved but also with staff and client/s. Better organization when it comes to preparing/working on client files. One should not have to send the same information 4 and 5 times not only to the same person but also to other staff members who just ask for documents without even introducing themselves. Felix Ramos and his staff were not profesional and were very unpleasant to work with. Will NOT recommend.
Review by Dean Ladera for Steve Schauer
Completed transaction on May 9, 2020
WORST.LENDER.EVER!When I think of my experience with Steve and his team I immediately think of violently punching the air. PTSD will forever be linked to Steve Schauer. He was basically non existent. ZERO customer service! Incompetent team, especially Molly! Only thing Molly could give you was an attitude, but no one asked for it. I don’t believe Steve even looks at these files,till it’s falling apart. Steve robbed buyer from a beautiful moment with avoidable mistakes. SteveSchaur = NEVER AGAIN!
Review by Sara Martinez for Anonymous Anonymous
Completed transaction on April 29, 2020
Liz you are the best! You kept me updated throughout the whole transaction and you always answered your phone! Thank you for just a great experience!
Review by Gracie Cays for Anonymous Anonymous
Completed transaction on April 28, 2020
Had a really terrible experience from this company. They gave me a pre-approval and then after I already had an accepted offer and ready to get the appraisal ordered the loan officer Natasha Crowell said she could no longer approve my loan and oops and so sorry???? Um what? I don’t think so. I don’t recommend such untrustworthy practices!
Smart Moves Start Here.