New American Funding Reviews
Review by Tiffanee Nolan for Kim Arrington
Completed transaction on August 18, 2020
Cosistent communication from Kim would have made this experience a LOT better. From the moment I contacted her, she was lackluster in follow-up and response. Vital pieces of information I should have been made aware of were ither brushed over or completely left out. I was scheduled to close on May 5th and due to Kim not doing her job, I was extremely inconvenienced by my close being pushed back an entire week. She does not know how to juggle more than one task or client at a time.
Review by Michael Blake for Kim Arrington
Completed transaction on August 18, 2020
Service and communication was horrible.v Very unprofessional.
Review by Raphael White for Kim Arrington
Completed transaction on August 18, 2020
Kim stated that she would walk us through the mortgage pre approval process. Once she ran the credit application, she quit communicating with us. She lacks professionalism and needs to work on her communication skills. She stated she would provide us with an action plan, whereas we could qualify for a mortgage, within 6 months. Totally unprofessional.....Never provided action plan and will not respond to emails, texts or calls.
Review by Gig Brown for Kim Arrington
Completed transaction on August 18, 2020
Better communication Better rates Paid balances that did not have positive effect on credit score. Answer phone calls and not by email Dont wait until the last minute to ask for paperwork or documents after close of business hours had to send the same paper work numerous times
Review by Tiffany Brown for Kim Arrington
Completed transaction on August 18, 2020
Lack of communication, wrong documents added into our file to pass through underwriting, on the day of closing our file was not ready and we had to wait 4 hours until the file was ready.
Review by Tony Nguyen for Scott Sheldon
Completed transaction on August 14, 2020
You shouldn't promise things to clients and agents and then drop the ball.
Review by Hunter Schlemer for Phil McHenry
Completed transaction on August 13, 2020
No one knew what the other person was doing, there were 3 people helping us with our loan. Lied to us about our paper work going to usda, waited until 2 days before our closing to send it. Then blamed usda. Then finally we are at the title company to close, and of course the closing Disclosure documents were wrong. We never received a copy of the final closing disclosure before closing. I would never recommend this company to anyone if this is how it is ran. Worst experience of our life.
Review by Jason Westbrook for Anonymous Anonymous
Completed transaction on August 10, 2020
It took 3 months for us to close on our refi. The communication we received from Robert was unacceptable. Our process was not moving and we never received updates. He consistently blamed the underwriter when he had the ability to get in touch with her or her supervisor and he never did. We always asked for answers and never received any. We even asked to speak with his supervisor and we never got a call. We ended up having to submit a complain to Patty Arvielo and within hours we received a call
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