New American Funding Reviews
Review by Latoya Robinson for Micheline StFleur
Completed transaction on August 18, 2020
This is not a direct reflection of you alone but the wholeExperience.
Review by Eddie Pratt for Micheline StFleur
Completed transaction on August 18, 2020
Professional service that service their client. Present information in a timely manner. Supervise and communicate important numbers or information before client receive a call. Call client to keep them informed of whats going on. Don't rush presenting client valuable information on the phone. Use professional voice and use professional tones at all times.
Review by Kevin Randolph for Micheline StFleur
Completed transaction on August 18, 2020
The experience was horrible. I would never ever refer anyone to this company. I have never experienced such terrible customer service in my life.
Review by Jennifer Highsmith for LaShonda Wilson
Completed transaction on August 18, 2020
I was referred to NAF from my realtor. Initially my relationship with LaShonda started out well. She was responsive and maintained open communication. But in the final weeks leading up to my closing she was absent & not responsive. Horrible experience!
Review by Jeff Morabito for LaShonda Wilson
Completed transaction on August 18, 2020
One of the worst transactions with a lender I have experienced in my career. Buyer nor Buyer's agent should not have to pull information and updates about loan status, which is what we had to do every step of the way. Always seemed to catch LaShonda unprepared when I requested an update. Wasn't given update on appraisal until 5 days before closing when I asked for results. Was told the appraisal was good, but found out night before closing it was $70K low. Huge mistake not making us aware
Review by Joshua Thompson for Kim Arrington
Completed transaction on August 18, 2020
-Communication was not clear throughout the process. -Kim was the preferred lender yet did not communicate with the builder to establish things -Slow moving once we finalized a date, pushing back our closing -Paperwork was not submitted to the closing attorney on time - they received the closing paperwork 3 hours late -Kim made excuses throughout the process and took things personally when we were upset -Overall, this was a very painful experience and we would not recommend as a lender
Review by Shanice Simmons for Kim Arrington
Completed transaction on August 18, 2020
The service provided by Kim Arrington and her staff absolutely horrible. On my closing we were still receiving loan paperwork that should have already been processed. (As i was signing previously sent documentation). I was told that I was getting downpayment assistance and was blindsided when I was told that it is actually a loan when signing. My questions still have not been answered and I will not recommend this company to anyone. They truly ruined my first homeownership experience.
Review by Jenny L. Martin for Kim Arrington
Completed transaction on August 18, 2020
I am shocked! Who is this person? I closed a loan with Kim Arrington, who I love and worked hard with me and the buyer to make my last closing happen. I do not know who this person is.
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