New American Funding Reviews
Review by Rory Frazier for Tony Piccione
Completed transaction on September 9, 2021
Better communication and returned phone calls!
Review by Alfred Hendri for Amul Patel
Completed transaction on September 9, 2021
More communication when it became difficult.
Review by Deedee Peterson for New Lombard
Completed transaction on September 9, 2021
There were significant gaps in communication. I didn't hear from anyone about my loan for about 4 - 5 weeks. And even then, I didn't see any movement on my loan until I was the one to contact the company. I know that the pandemic interrupted some work (I'm working remotely too) but I didn't hear from the company before the pandemic and after many folks went remote, I still had to be the one to ask "what's happening" before I heard anything.
Review by Marcie Cottell for New Lee
Completed transaction on September 9, 2021
We were supposed to get a post close credit back for the appraisal fee which were told would be waived as it was new construction and we were current mortgage holders. An appraisal was done unknown to us, and we were charged for it at closing. Kat said she was working on a post close credit and we were fine with that. I’ve reached out via email and left a phone message, three times since we closed in December and have never heard back with any response of any kind.
Review by Dylan Dryer for Jason Jones
Completed transaction on September 9, 2021
Very stressful.
Review by Amy Rodriguez for New Prince
Completed transaction on September 9, 2021
Shane communicated and always responded. It was the processor that had either misplaced stuff for our file, asked for the same information more than once, and wasn't timely on responding. As a matter of fact my husband and I both left her phone messages and she never returned either of our messages. If the processor was as thorough as Shane it would have went a whole lot smoother.
Review by Stephanie Mcneace for New Prince
Completed transaction on September 9, 2021
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Review by Cassandra Harrison for New Rapp
Completed transaction on September 9, 2021
There was a ton of back and forth with the underwriter that I thought could/should have been avoided by asking for all the documents to begin with.
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