New American Funding Reviews
Review by Lindsay Ewell for New Johnson
Completed transaction on September 9, 2021
I had a great experience up to a point-but our loan processor was very hard to get in contact with and we were left having to chase him down to get things done. He would email us at strange times of day and we would have to email pretty much every form multiple times. One statement we literally sent four times before the underwriter and processor figured it out. The lender errors that delayed our closing were frustrating but it was handled quickly. I’m looking for better service moving forward.
Review by Samuel Mazzaro for New Johnson
Completed transaction on September 9, 2021
service was good until towards the end. Huge lack of communication among loan officers, closing coordinators, underwriters, etc. Not one attempted to get on the phone and speak to someone to ask questions. suggestions: leadership, be leaders - follow up with customers and among workers - don't assume everything is good through email - make phone calls - solve problems, dont create them.
Review by JOHN BANFIELD for New Johnson
Completed transaction on September 9, 2021
Not having to jump through sooooo many hoops at the VERY LAST MINUTE. Craig was wonderful in helping with them but the Corporate office made it almost impossible to happen.
Review by Nathaniel Lachuk for New Steffens
Completed transaction on September 9, 2021
My wife and I had unmet expectations about the processes, the communication stream, and dealing with the underwriter. I understand some of those expectations were not realistic, but they were expectations we had, going into the processes. I think, to have provided a better experience, more expectation setting would have been needed at the very beginning. Also, the underwriter was very terse with us.
Review by Jamie Haywood for New Steffens
Completed transaction on September 9, 2021
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Review by Katherine Dyke for New Jarvis
Completed transaction on September 9, 2021
I really appreciated how quickly they were able to turn documents around & pushed for early closing - needed due to military duty. During the final days - there were vital documents that could impact my closing date which were not sent in a timely fashion. I wasn't given any council on the wire transfer and had to contact my realtor over the weekend to get all necessary information. At closing, I had to write a personal check b/c the amt on final documents was incorrect. All in all - it was good
Review by Jane Dao for New Lee
Completed transaction on September 9, 2021
Better communication
Review by Nicole Buyagawan for New Williams
Completed transaction on September 9, 2021
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