New American Funding Reviews
Review by Clifton Lemke for Henry Quach
Completed transaction on September 10, 2021
More company initiated communication. I always seemed to be checking on how things were progressing. Seemed like it took way to long to complete the refinance and then I was charged to keep my interest rate locked in even though I had nothing to do with it taking so long.
Review by Joseph McInerney for Henry Quach
Completed transaction on September 10, 2021
When it came time for signing the amount of money I had been told, two days earlier, I had to pay had increased from 500 to 900. The notary of course could not explain why. We chose not to sign. Mr. Quach was able to satisfactorily explain why it increased. The signing of docs with the notary then took several days to accomplish. I believe Mr. Quach was extremely conscientious and professional throughout. It was just frustrating experience. I do want reiterate that I found Mr. Quatch a pleasure
Review by Colin Guffey for New Chin
Completed transaction on September 10, 2021
Better commination. It was very very difficult to get direct questions answered via email. Many times the questions would go ignored and not acknowledged at all. Even if the answer is unknown at the time, please at least acknowledge the question. Jem was even worse. This became very frustrating. Sophia was much better over the phone and part of what caused me to go with NAF in the first place. Fix the documentation issues and translate the phone service to email/online service and all 5 stars.
Review by Jeffrey Renton for Nick Bartz
Completed transaction on September 10, 2021
I know you guys were overall busy. Processed dragged and didn't get much clear direction on next steps.
Review by Louritha Green for Nathan Cadena
Completed transaction on September 10, 2021
really about the person who was the loan officer. timely delivery of documents. fewer errors in documentation. failure to update me when it became clear that they were behind. had i not checked the math myself, i would have paid 1000k i. unnecessary costs. also, though new american was not on schedule, i as the client was expected to answer emails “asap”. complete disregard for the fact i was on the east coast. also, the loan papers had the wrong name and address on them.
Review by Ian Zhang for Nathan Cadena
Completed transaction on September 10, 2021
Nathan has been helpful but at times it seems unresponsive.
Review by Dean Crook for Nathan Cadena
Completed transaction on September 10, 2021
New American was the issue, not Nathan, as he was professional and gave timely responses always. As such he is a great asset to your company. The overall process of refinacing was unprofessional. Plenty of action in 1st week and then the last 2 weeks but zero in the middle. Duplicate requests for data, uncertainty and wrong dates given frequently. A general lack of overall management of the whole process that could be better handled. I provided info immediately but then seemed to wait for action
Review by Brian Rozzano for Steve Lascano
Completed transaction on September 10, 2021
Thanks
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