New American Funding Reviews
Review by Clara Jones for Matt Unich
Completed transaction on September 27, 2022
I hope there's a way to keep the majority of my poor experience from ending up on Matt's review. Much of my frustration is due to a previous employee that is no longer at your company, Shannon Vaughn, and another that I hope has since left, Holly Johnson. Their inability to relay information or simply return an email and phone call nearly cost me my house after a very traumatic divorce proceeding. Through Matt's responsiveness and quick thinking I was able to satisfy the divorce decree and avoid being taken to court. Matt was always available and happy to communicate where things were in the refinancing process. Additionally, Wendi deserves a heaping pile of gratitude and praise for the same reasons. My eternal thanks to them both.
Review by Emma Kenton for New Duran
Completed transaction on September 27, 2022
Good customer service meaning good communication with and understanding of all parties involved with such an important purchase of a home.
Review by Odis Kenton for New Duran
Completed transaction on September 27, 2022
More immediate and direct communication on the most important aspects of purchasing a home from the buyer's perspective. Do not expect the agent to know, understand or appreciate the complete interest of the buyer relative to financing the loan. .
Review by Christopher Sheldon for New Chu
Completed transaction on September 25, 2022
Communication was difficult only because we are in different time zones
Review by Amber Hendren for New Sheats
Completed transaction on September 20, 2022
It was stressful but did get it done pretty quickly
Review by Margaret Johnston for New Tully
Completed transaction on September 17, 2022
We were repeatedly asked to provide more and more documents which were often difficult to wrest away from financial institutions. The process lasted longer than we had anticipated and followed us on our vacation to see our children on the East Coast. It got fairly nerve wracking and irritating.
Review by Sally Solum for Robert Baird
Completed transaction on September 12, 2022
Not Robert’s fault but having several people involved complicated our closing. When underwriting wanted a document on the day of closing, it stressed the client out. I doubt that they will be return customers for you.
Review by Katherine Jaramillo for Chris Alvarez
Completed transaction on September 6, 2022
Communication is key in any deal. Leaving customers wondering and not knowing is such an uneasy feeling
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