New American Funding Reviews

Terrible customer service. You literally do this everyday, how did you get every single thing wrong?

Better communication

At closing th docs were not there ! Three different times! Had to call corporate to have someone there get the docs to our closing attorney! Would NEVER recommend !

I was lied to many times by John. Telling me things had been sent over to title company. But after talking with title company, things weren't sent. They held onto my money, after the sale of my house, until they couldn't. THEY came up with closing date of November 4th. Why would I close on a empty house, when I closed on my own house on October 24th?? Do you think I enjoyed paying out thousands of dollars for 5 adults and 3 dogs to be housed and fed?? Your company su!! I'll wait 2 years then jump ship to the first person that answers my call. Zo Cruz is a liar. Said he talked with my real estate agent Jay and he DIDN'T!! Your agents need to understand that we're not just numbers to some people. Jay and Tia treated us like family. I'll be leaving excellent reviews on them so other people will have the same feeling!! I will go on EVERY social platform i can, to worn as many as I can to stay away from this company. Where's my $500 promised credit that you said I would get, John?? Fukn liars!!

Communatuon would be nice to buyer and realtor. Was not a huge money property so i feel we didnt matter. Too many times of sending the same papers. We where told everything was good then everything fell spart. Very upsetting to me to. My realtor was the best. To better your service dont say its all good be truthful and communicate

Duncan lied through the entire onboarding process and once he got me to initially sign I barely heard from him again. I was passed around like a leaf in the wind by NAF associates who did not communicatewith eachother nor with me. This was the most stressful and lengthy processout of the 5 Helocs or mortgages I've experienced. The level of incompetence at NAF is truly astounding. Never once over months of dealings with this team did anyone ever pick up their phone, I wouldhave to repeatedly call and leave voicemails or have people paged to get aholdof them. Then the qorum copany they used to do the final stage is completely incompetent and messed up the final docs, even had incorrect figures, delaying my funds. I inturn lost multiple properties I had bid on due to the lack of preparedness of these 2 parties. It cost me more in the long run due to lossin deposits and NAF forcing me to get an appraisal, even know I was told in the beginning by Duncan that this Rapid deployment HELOC did not ever need appraisals. Thank you, Joseph Azzopardi Zeppy100@gmail.com

listen to people availability schedules and actually provide actual information when calculating considering that's your only job is to plug in numbers and tell the client the accurate info

Was approved for higher than i could afford but wasn't told until 2 days before closing was scheduled then had to add a co signer and scramble to get documents in closing was delayed 3 more weeks everyday there were new documents requested and new tasks to do received several calls at 9pm asking for documents asap would never recommend NAF to anyone ever worst experience buying a home it was more stress than excitement