New American Funding Reviews
Review by Hillary M Lynch for Benjamin Gutierrez
Completed transaction on February 24, 2024
I tried multiple times to contact Ben through email, text, and leaving voicemails throughout the process when I needed to know information before e-signing documents. It took me trying and trying and trying to finally just calling Samuel to get my answers. The first few days the response time was great and I was very responsive on my end at all times. It was upsetting through the middle and end of the process when I needed to get ahold of him. I finally contacted an agent to see if they would send an email on my behalf to Ben and his manager because I couldn’t get into contact with him. I left approx 3-5 voicemails to only receive a phone call back 2 days later. All in all the online process with this company is usually a breeze and that part makes it nice. Communication needs to be there for me when you are working for me. When I need my agent to answer questions I like to be called back in a timely manner. I appreciate Ben for helping me through the process, but if I was to do it over again I would prefer Brian Hull who I used the first time to refi.
Review by Daaiyah Roundtree for Jim Lamb
Completed transaction on February 19, 2024
Explanation of the process and financial expectations would have been helpful
Review by JAFFAR ALI NAJMUDEEN for Indy Johar
Completed transaction on February 19, 2024
Need to provide more information
Review by Mihir Acharya for Indy Johar
Completed transaction on February 19, 2024
The rate and lender credit was really competitive and one of the best! Closed the loan in very short time and most things happened on the scheduled time.
Review by Anant Joshi for Indy Johar
Completed transaction on February 19, 2024
Loan officer needs to communicate better.
Review by FNU Jaikishan for Indy Johar
Completed transaction on February 19, 2024
Indy and his team provide great rates which is truly helpful but the service was moderate.We tried to reach out to indy for multiple clarifications as we were first time buyers but we were unable to talk to him nor recieved any follow back from him despite multiple follow ups from our side.
Review by Sharath Patil for Indy Johar
Completed transaction on February 19, 2024
There were some discrepancies in the closing costs which was found out only the previous day. I felt it was poorly handled.
Review by William V Ritson for New Giussi
Completed transaction on February 16, 2024
Know at the beginning who would be contacting us in the future. In other words given a list of who is on your team.
Smart Moves Start Here.