New American Funding Reviews
Review by Pamela K Cole for New Ibrahim
Completed transaction on April 19, 2024
Poor communication and inability to reach someone who can assist is a huge drawback. There should always be a back-up person assigned when the assigned person can't respond due to scheduled time off or sick leave, etc. There were atleast 3 documented times when I couldn't reach someone because they were out of office or ill but the issue I was addressing was critical. This shows a need for a proper fall-back system for someone else to proxy or address customer concerns in a timely manner.
Review by Richard A Bartell for New Lopez
Completed transaction on April 7, 2024
Effort to communicate
Review by Carrie Feltkamp for New Saggese
Completed transaction on March 25, 2024
At certain points throughout the process, I could have used more interaction and more explanation.
Review by PHOUKHAM KHONGRATH for Leonard Bernal
Completed transaction on March 20, 2024
Took too long to close. Loan processor Jacqueline was unresponsive and keeps asking for same documents. Does not notify you of documents needed and loan gets delayed. Will go elsewhere next time.
Review by Audrey F Lalicat for New Power
Completed transaction on March 15, 2024
Communication with Kori Power was great
Review by Kevin Logan for NMLS 6606
Completed transaction on March 13, 2024
Communication through the entire loan process, from acceptance of contract to closing. The agent, who is the face of the transaction, the one that has the in-person interaction and is responsible for all the contractual documents, negotiations and communication to the selling agent is left in the dark after the contract has been accepted. The lack of communication creates unnecessary difficulties through the transaction amongst all parties.
Review by Mila Mae Garcia for New Corea
Completed transaction on March 8, 2024
We got our loan!
Review by DONNA REID for New Keil
Completed transaction on February 28, 2024
It was not Katie it was Claudia the closer. She did not communicate well with me to let me know what was going on so I could help the buyer.
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