New American Funding Reviews

We have been a loyal customer for many years with Cheryl, however we are VERY disappointed in this loan and the whole stressful process. Cheryl was uncommunicative, did not lock the rate on time, and rate quoted was changed 3 times. We had to call, email, throughout the whole process, even during the final process of drawing docs and sending over to escrow. During the closing date, NAF supposed to have final docs sent over to escrow, however I had to emailed 2-3 times, and called on the same day, asking why loan docs was not drawn/sent over to escrow yet, even though it was almost 4pm? I asked Cheryl why there was a hold up - The answer was " I'm not sure why the funder was in the file for last 2 hrs., and yet has not sent docs over to escrow yet", even though our file has been approved/cleared. As a loan officer, Cheryl should have been on top of the process, ensuring there's no delays, and deliver on time, without us having to follow up and we would have missed the deadline, if it wasn't for us calling her! The final loan docs did not get sent over to escrow until after 4pm! We almost missed the closing/funding date! We have bought a few houses and refinance numerous times, and yet this time was a nightmare and painful process to say the least! We have good credit and enough income, so we shouldn't have to go through this unpleasant experience. It was very chaotic and stressful experience, and I wouldn't recommend anyone to work with Cheryl and NAF and go through the headaches as we had. We would have gone with other lender if we had known Cheryl couldn't delivered the rate as originally quoted (1.5 % more) and with points! So glad this nightmare was over as for sure we'll find another lender to refinance in the future!

He could have responded to my questions concerning my loan application in a timely manner. My voice mail wasn’t returned but was ignored. Bad communication practice for a loan originator. That’s why I requested to work with another loan officer who communicated with me continuously through email, texting n phone. Thanks Deanna for guiding me through the process!

Every step was broken and pathetic The whole team has changed and they dont care anything about the customer experience. I kept following up for weeks with no response and suddenly one day someone asks some document which was already shared, then another document after weeks of followup There was no need for the appraisal but that was done also again in a pathetic manner as the appraiser calls and says he only has time on 14th and thats the only day that this has to be done as he got it at last minute - the appraisal itself was done after 1.5 month. Closing was handled poorly - they cannot make simple math stuff. Also the notary cannot come to NH for whatever reason so they wanted to charge me an extra $200 for the same - pathetic again and then when i drove to meet the guy in MA he shows up 20 minutes late telling me that he was informed a diff time. Overall the exp has detoriated to pathetic levels. I have referred in the past to so many friends who have "ACTUALLY" gone and refinanced with you guys and this is the return favor I get. Thanks, but no thanks!!

This is the worst lender company to work with.The loan officer Indy will only talk to you when they have to fix the rate after that he will not pick up your call or answer your emails . They will block you by providing the final closing disclosure 1 hour before the closing . If you have to buy a home where you have to wire the money, they will not even provide a estimate how much money you need to wire . You have a great risk with closing if you work with them . Please dnt risk your deposit !

I’m not happy at all.

Buying a home with Caliber was the worst experience I have ever had in my life. Not only did whatever was said to us not come true, but the communication level and severely lacking. They asked for redundant documents several times and made closing more difficult then it should have been. Not on top of anything and every time we were told we were approved and good to go, something else was required that was already given to them. I hope to be refinancing with another company as soon as possible and will never recommend Caliber home loans. Every time we had to hear from Caliber the stress level went up to a whole new high. They also got our closing cost wrong and made us go out of our way to obtain a money order for $7.30. We are a struggling family of 4 with a newborn and had to live out of hotels and air bnb’s for over a month. Richard always started the phone call with “I’m on your side” but I failed to see it every time. Very disappointed.

When I would call to ask him a question regarding the loan he wasn't really helpful or friendly.

Dustin was absolutely horrible to me. I’m 74 years old trying to get my home refinanced and Dustin did not explain my loan and the cash that I had to pay for the rate he promised me. Dustin gave me a rate and did not tell me I had to pay an additional 3K for pointDustin talked down to me and said it’s not his job to explain every detail just the highlights of the loan. It was so bad that his manager had to take over my loan because Dustin was so unprofessional. Dustin makes the company look bad.