New American Funding Reviews
Review by Jason Jasnos for Anonymous Anonymous
Completed transaction on February 23, 2017
Chris showed a complete lack of interest in follow through when it came to completing a loan approval for our upcoming investment property. took days to return a single email or phone call. Out of frustration I figured he was not in business anymore and so I found another agent. He finally calls me without an concern over the fact that he took days to return my emails and calls. So I dropped him as an agent. Turns out his rates are crap anyway.
Review by Lynae Johnson for Anonymous Anonymous
Completed transaction on February 23, 2017
Working with different people.
Review by Scott Jenkins for Anonymous Anonymous
Completed transaction on February 22, 2017
Initially, Rob seemed great. However, as time went on, none of the paperwork matched his promises, it was all poo-poo'd with "trust me", and in the end the concerns expressed up front were what came to pass and he excused breaking his promises with efforts to blame us for the issues. If he had been more forthcoming up front, a lot of anxiousness and having to go above his head to his boss would have been avoided. I would not recommend Rob to deal with.
Review by Michael Kosicki for Michelle Piccinini
Completed transaction on February 3, 2017
Communication and follow up. Several times tried calling only to get voicemail and return calls late if at all. At closing was told that we would receive a package with all the information for making a payment( Coupon Booklet) would be sent to us. Never received it. Now it Feb 3rd to find out an email was sent on the 9th of Jan that was time sensitive and has expired. Maybe a text or a phone call stating "Hey just sent you a time sensitive email" or something like that. Over promise and under de
Review by Amanda Hendershot for Anonymous Anonymous
Completed transaction on February 3, 2017
Accountability and good Customer Service would have prevented the string of problems we had. No follow up and not honoring your word is an issue home buyers should be warned of. Only trustworthy individuals should aid families with their finances in important life changes.
Review by Eugene Muller for Anonymous Anonymous
Completed transaction on January 16, 2017
Needs to increase timely processing of information. Must improve effective communication all required information when loans are being process. Efficiently reviewing information and providing timely responses. Delays that were created by these deficiencies caused increased costs. Lack of empathy. Should not be changing locked rates at will.
Review by David Chavez for Steve Schauer
Completed transaction on January 15, 2017
Communication. Get technology.
Review by Karen Martin for Anonymous Anonymous
Completed transaction on January 4, 2017
Our mortgage process did not go as Dan spelled out. We had to come up with an additional $20k 3 days before closing. Also, the communication about how to pay the second mortgage was completely inaccurate. Lastly my mortgage turned out to be over $400 more than the number I was told it would be. The number I was told was a conservative estimate that did not include the additional down payment that we had to come up last minute and we also based on $5k more than our actual purchase price.
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