New American Funding Reviews
Review by Phung Kim Nguyen for Anonymous Anonymous
Completed transaction on April 18, 2018
This is the worst experience ever to go with Shannon and the team. Delay and unnecessary paperwork are added to the burden. We’ll definitely go through a different broker in the future for our loan needs.
Review by Justin Horan for Anonymous Anonymous
Completed transaction on April 15, 2018
Answering my calls and showing up to meetings
Review by Rebecca Kastl for Anonymous Anonymous
Completed transaction on April 5, 2018
I spoke with Art at the very beginning of the loan process. After my initial discussion, Art disappeared. He was non-communicative on multiple issues critical to the loan process, including failing to lock in an interest rate for my loan until the very last minute, AFTER interest rates had risen. At the times he was most beeded, he was nowhere to be found and his staff were not helpful. In short, I feel like I was treated as nothing more than another revenue opportunity by a scam artist.
Review by Traci Thompson for Anonymous Anonymous
Completed transaction on March 14, 2018
Don't email 5000 times for me to complete this survery
Review by ana jones for Anonymous Anonymous
Completed transaction on March 2, 2018
I am a realtor and this is the WORST experience I've ever seen dealing with any real estate closings. This lender, Brittany Purcell, is so unprofessional in every kind of way. She told the buyers she was working with(who were buying a home from my sellers) that they were not approved just two days before closing. She gave them no explanation and refused to answer their calls or emails. I AM SHOCKED that she could do this to her own clients. I am writing this so it does not happen to anyone else
Review by Corey Oli for Anonymous Anonymous
Completed transaction on February 17, 2018
I would say it seemed to start off well but what was ultimately disappointed when she refused to lock our rate in for almost 2 months. Then we continued to receive excuses why she wouldnt call us back. Promise after promise and she dragged us along for several months and then decided to take another vacation. Most unprofessional experience we have encountered. Even her mamager said he was too busy to answer our questions since he had several other agents to manager. Be cautious!
Review by Ruben Navarro for Anonymous Anonymous
Completed transaction on February 16, 2018
Meeting a scheduled closing date. Better communication between staff and client. Taking ownership of loan even when it was initiated by a former employee. Putting more attention to detail instead of blaming incompetence on staff. Overall, an unpleasant experience.
Review by Lester Maliwat for Anonymous Anonymous
Completed transaction on December 17, 2017
Lack of information from the lender or Sean. Poor communication!!! Didn't even speak to Sean once through out the process and he is the senior Loan Processor. Even My Realtor and Title company also said that it was such weird process. I will definitely never ever recommend anyone or nor shall I will ever come back as a client. This is thee worst customer service I ever got. I just happy that I am finally done and don't have to deal with it anymore.
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