New American Funding Reviews

There was no support or communication from Matt through the entire process resulting in missing and having to rescedule our closing 3 times. We were charged a fee to buy down the interest rate (I'm asssuming as a result of our closing date delays. I'm not sure since the fee was never disclosed/communicated. I found out about the fee at closing.) Matt let us travel from one state to another for a closing that was delayed knowing full well we werent closing that day. He assurrred and promised my w

This person will simply not give me a loan estimate in order to lock in a rate. I have been asking for the past 2 weeks! It was very frustrating dealing with this guy. He delayed for weeks waiting for the interest rate to go up and for the closing date to be near so that I can't switch lenders. I highly do not recommend.

Unable to contact Tim by phone for weeks prior to closing. He unlocked my loan without communicating that and changed the terms from no points or fees to several thousand dollars in points and fees. When I tried calling during the document signing and everyday after to ask for a return call he never responded. I needed to feel comfortable with the terms and he was unreachable for weeks by phone. He did return emails but would not pick up calls.

More communication .

Today I spoke with the above mentioned lender. I was later contacted with my pre-approval information and my rates. The rates were higher than quoted by other companies, I advised that I would not be going with the loan. I was then asked who is giving me better rates. I was then advised that I am being mislead and that will most likely change. It felt very unprofessional at the end when I advised I wasn't going to go with them, up until that point everything had went well. Just make sure you weigh your options.

I received from VP Chris MacNaughton pre-approved loan letter on October 24th. After delivered all requested docs, on November 14th I received written full loan approval letter which also stated go ahead to "remove all contingencies". Upon receipt, I performed my due diligence and obligations pursuant to the purchase contract and removed loan contingency. I would not have done so without the written full loan approval. I lost $30k EDM. Chris Garza took over my files but didn't reimburse EDM.

Chasing down documentation at the LAST MINUTE, causing delays in the process of moving and COMPLETE FRUSTRATION. The amount of information that fell through the cracks after having been approved for financing six months previously, was monumental, and our family is still suffering repercussions from the quagmire.

Lorraine was the worst person to have as the 'expert' in this process. She is completely dismissive, rude and unprofessional. Her negligence caused us a lot of stress as she did not communicate with us thoroughly throughout the process. When we brought up our concern to her she blamed us for not doing HER job correctly. PLEASE SAVE YOURSELF FROM THE NIGHTMARE SHE WILL CAUSE AND LOOK FOR ANOTHER BROKER!!!!!