New American Funding Reviews

Not taking money from someone that wasn't yours and messing up someone's perfect bank record for it.

Better communication, not leaving the customer in the dark.

It was fine. Had one inital convesation, it was good. None really since.

I wish there had been more transparency about how realistic certain deadlines were and a quicker response to what type of loan we actually qualified for.

I started my cash out refinance back in October with Jenelle Okuma, and ended it badly. She wouldn't consider a contract of new employment and completely dismissed that I was currently with a company howbeit as a 1099 employee but the same line of work. I then started with Nicholas and He was pretty accessible and knowledgable. But the whole underwriting experience was terrible! Underwriter kept asking for out of the norms documentation such as 4yrs tax returns to average real estate income I was NO LONGER RECEIVING! And it just went on and on from there with unusual documentation request such as evidence documenting how a $2000 tax debt from my 2020 tax returns were paid off. As an experienced Underwriter myself with over 25 years experience in the mortgage industry, it should never take almost 60 days to close a cash out refinance especially in this slow market. I have been a long time customer with an excellent payment history and this experience was frustrating and stressful and I almost started to question if I were a caucasion with a similar profile, would I have been asked for all of this? Prior experiences with NAF were much more pleasant, but these 2 experiences really left me with sour grapes.

Gloria that deals with getting all the paperwork done and submitting it doesn't know how to do her job and is very rude. We love Tonya but we do not like Gloria.

Doing their due diligence before reaching out to us to do their work for them.

Mark was great and overall the experience was fine. I do have to express some dissatisfaction with other members of the team though. We asked numerous times throughout the process about how to handle gifts we received and got conflicting answers from different members of the team, including being told by Mike Brady that we should rip a 10k check and make my partner's grandmother go to the bank to wire to closing instead. Once it was clarified that we could just scan and deposit the check, I asked where the scan should be uploaded but never received a link. We also asked for clarification on what was needed to document the 5k wired from Elise's parents, but were only ever asked to upload bank statements and the gift letters. Then less than 2 hours before we closed, Shamari Holt called us asking for a scan of the check and a form that needed to be signed by both of Elise's parents. Had we not been at their house at the time, we would not have been able to provide the information and closing could have been delayed. It certainly gave us a scare at the least, especially after we'd been told we were clear to close and thought everything was in order.