New American Funding Reviews

Too long to close. She does not comply processed. She locks interest rate at her convenience with out buyer approval. If it wasn't for our knowledgeable agent's help and advice we never would have closed escrow.

Communication needs to be addressed.

The worst deal I have ever had as an agent. Things started off great in the beginning with John Torzala . He was not only great with communicating with me, he also keep out mutual client informed of everything and explained the process because she was a First time buyer. Somewhere along the lines, John left and we began receiving emails from Manuel and Byron. No one formally called me to explain the change nor was the client contacted by phone. 500 words are not enough to explain the horror!!

BEWARE!!! They prey on the elderly!! They screwed up paperwork and holding my elderly parents hostage by not disclosing information they claim they have or confirming if the house can be sold. They are refusing to cooperate in every way including refusing to return calls to them and attorney involved while still demanding payments.

Avoid Sam Ellsworth and his entire team. The reviews on Google do not reflect his poor efforts. He stopped responding to all phone calls and had his team deny our loan due to the birth of my child. After being in the home two years now, I am so happy I chose to go with a local lender! Don't make my same mistake. Took them 4 months to do nothing, local lender approved us in 3 weeks start to finish. Glad we didn't loose our dream home! NAF is unethical in many retrospects. Sam is a very poor leader.

I had the opportunity to work with Sam Ellsworth and his team. He will lie and lie right to your face. Spent 3 months trying to work with him and his team. They kept stringing me along. Went to Root Mortgage (a local lender) and closed the loan in 23 days start to finish including appraisal. Still was being lead along even after I had the mortgage I needed from another lender. Do NOT waisit your time.

The worst experience that I had in my life. Bad and lame in all!!! The call backs was always after 4:30pm in priority when you don't have time to resolve, they spend more than a month to closing my case, the processor team and the loan originator don't had a communication between what happening with the loan, talking trash about the realtors and the clients (because one of the members of this company leak and email talking about that!!!). Very unpleasant. My first home, the house of my dreams and they ruined this experience, but not anymore!!!

WORST COMPANY TO DEAL WITH. STARTING FROM NATE TO HIS ASSISTANT MARIA DIAZ I WAS CHECKING MY OPTIONS AROUND AND I ASKED THEM WHY GO THROUGH THEM THEY GAVE ME BASICALLY THE WORLD. I PROCEEDED WITH THE PROCESS AND ALL OF A SUDDEN THEY STOP TALKING TO ME. ABOUT A WEEK LATER I GET A CALL THAT THE PERSON LEFT THE COMPANY AND SOMEONE ELSE WOULD BE TAKING OVER OK NO PROBLEM RIGHT. WELL THEY SAY SEND US ALL THESE DOCUMENTS SO WE CAN SEND THEM TO THE UNDERWRITER AND GET YOU AN OFFICIAL APPROVAL THAT IS BETTER THAN A PRE APPROVAL . WELL LIKE THE REST OF THE REVIEWS HERE I STOPPED HEARING FROM THEM I CALL AND THEY SAY SOMEONE WILL BE IN TOUCH WITH ME I GOT IN TOUCH WITH SOMEONE THROUGH EMAIL AND SHE SAID SHE WOULD HAVE MY LOAN OFFICER REACH ME AND STILL NOTHING. MAKES ME FEEL LIKE THEY GOT ALL MY PAPERWORK TO STEAL MY IDENTITY. MY CREDIT IS EXCELLENT MY PAY IS GREAT AND MY FIANCE IS MY COSIGNER WHAT EXACTLY WENT WRONG AND WHERE WHAT DID THEY WANT US TO SEND EVERYTHING FOR TO JUST STOP TALKING TO US. I WISH I COULD GET THESE ANSWERS FROM THEM. LUCKILY I HAD RUN MY CREDIT WITH 3 OTHER MORTGAGES AND NOW AM DEALING WITH A BANK WHO KNOWS TOO MANY OF THESE HORROR STORIES. NEW AMERICAN FUNDING 3 WEEKS LATER IM CLOSING ON A HOME YOU LOST THE COMMISION GOOD LUCK