New American Funding Reviews

Buying a home with Caliber was the worst experience I have ever had in my life. Not only did whatever was said to us not come true, but the communication level and severely lacking. They asked for redundant documents several times and made closing more difficult then it should have been. Not on top of anything and every time we were told we were approved and good to go, something else was required that was already given to them. I hope to be refinancing with another company as soon as possible and will never recommend Caliber home loans. Every time we had to hear from Caliber the stress level went up to a whole new high. They also got our closing cost wrong and made us go out of our way to obtain a money order for $7.30. We are a struggling family of 4 with a newborn and had to live out of hotels and air bnb’s for over a month. Richard always started the phone call with “I’m on your side” but I failed to see it every time. Very disappointed.

When I would call to ask him a question regarding the loan he wasn't really helpful or friendly.

Malcolm lied to me about my monthly payment. He made me FEEL listened to, and made me feel like he was giving me accurate information, made me feel like I could trust what he was telling me. It has come to show that the information was entirely incorrect and he lied to get me to go through with this process, thinking that at the end I would be in better standing. I am out $4500 in order to have a r*te reduction, he told me my monthly payment would drop by over $250. I raised concerns to him that I saw in the paperwork, seeing a big difference, on the paperwork it said it would go down by $80, which would NOT be worth spending $4500. He ensured me that the paperwork was including other costs that I typically pay separately from the mortgage, he told me the paperwork required it to be included, that my actual payment would come in over $200 less than what the paperwork displayed. This was a lie. My payment is now exactly the number the paperwork said it would be. I have been trying to discuss this issue with him, and I have been essentially ignored for the past 4 days. All I want is to not feel like I suffered a loss due to this refinancing, and I want to know someone cares to make this right. I decided to trust him, one of your experts, a senior loan officer who should know what hes talking about and be trustworthy. Trusting him was a mistake, one I will not be making again, I will recommend everyone I know to look elsewhere for a mortgage, and when it comes time for me to make a change, I will be looking for a different company as well.

worst mistake I made in choosing a lender!! There was next to zero communication and it took entirely too long for absolutely no reason would never recommend in fact I would steer people clear of this company. I'm 100% sure that any positive feedback you have waveryv

This was the worst experience ever dealing with a mortgage company. I was never able to get straight answers. I would submit documents and then weeks later be asked for the same documents. Communication was non-existent. Absolutely awful and unnecesarily stressful experience.

Communication and follow through. John on multiple occasions failed to communicate when he scheduled it. When I reached out with questions and concerns John failed to respon. I don't mean he was late getting back to me, I mean he never responded. John's poor handling of this loan cost me months of delays in my project and I almost lost my contractor. I would avoid John at all costs!! Also I reached out to John's manager and also never received a response. on principle I'd avoid that guy too!

COMMUNICATION! We had to wait an extra week to close due to issues on NAF's side with our appraiser and had to appraisals completed, which NAF attempted to charge us for. We only found out 36 hours before our third closing date that we had the clear to close. And that was after talking to both the processor , her manager, and our horrible agent Arnold. Would not recommend this company to anyone.

Went sevetal times to meet with heather and she never Met with us. Better coummincation would make things so much better.