New American Funding Reviews

Travis kept in communitcation during the beginning, then he just stopped responding to any emails that myself or wife sent him along with a text regarding after closing. We were left in the dark to say & had to reach out to the customer care team to get the answers we were looking for. Besides Travis going MIA at the end, the experience was a good one.

The loan started out at credit of $2000. I ended up paying $17k at the time of close. Every single time the amount kept increasing. I paid off loans at the time of closure that I had money sitting in the bank. I paid off credit card more than the balance. Now I have to spend to claim the money.

It took over 2 months to close on a refinance. We had to hunt Michael down 4 times as we got no communication at times for weeks. Documents and numbers when we did get them did not match to which he had to get his manager involved to explain them. Jodi asked for the same documents two or three times. It was a full on mess and frankly we are not convinced that we got a good deal in the end.

Janette either lied to me or was completely wrong about a couple of big issues. She told me our first payment wouldn't be until May 1st and it ended up being April 1st. Then she said they would be paying off my car loans for me and there was nothing further I needed to do but then the money was deposited directly into my account and I had to go in and pay off my auto and motorcycle loans myself. She either lied or was completely wrong. I like to think she lied, otherwise that means she is retarded. When she was selling me on the loan she was clear I wouldn't have to make a payment until May 1st "to give you some added flexibility". Turns out she was wrong (or lying about that too).

A more timely result. Over 4 months seems Way to long.

The lack of communication, pressure to sign inaccurate documents without explanation, and failure to follow through with what was promised were unacceptable. When this all started, I explained exactly what I needed to happen. At closing, nothing played out as promised. I feel like I was almost even coerced to close this deal, by the people that I entrusted with the biggest purchase of my life. i understand that my situation was very unique, but at the end of the day, I am now facing my biggest fear, that I told her the first time we talked, and I was promised that it wouldn't happen. It seems like everything i was told during this process was just to keep me interested and satisfied just enough to get this closing sot hey could get paid.

Better Communication and Professionalism. Lynn wouldn't call me back or answer my calls. She made me uncomfortable and made me feel like she was discriminating against me. She made my first house buying experience the worst experience I ever had.

I am disappointed that we were sold a loan that we could never get, as the Jumbo loan requirement increased by 5% in 2025 for all States but 2. Per my conversation today, it was incorrectly explained to me it was the county (Cocke) and not the entire US that increased the loan amount. I was very surprised to hear that my rate was now going from 7.126% to 7.5%. Nowhere on the paperwork does it state this loan is a Jumbo Loan nor was I told. I requested a conventional loan but was not told the difference from a conformist loan to a Jumbo loan. Nether was I contacted within the 30 days to see if I wanted to lock in the interest rate. If it had been explained that the Jumbo Loan would not be an option in 2025 and the rate would go up go to 7.5%, I would have locked in the rate. I was told however, that the investor probably wouldn’t have accepted it. Therefore, I was sold a loan that wasn’t available to me. Hopefully, I wasn’t quoted a lower rate with NAF knowing full well it would never happen. I even signed documents yesterday stating the 7.126% was the estimated rate. Why didn’t those documents reflect the new rate? It’s hard not to believe there is a bait and switch going on, as NAF had plenty of time to tell me about this situation and not 2 weeks before closing. We started this process on December 10th. I have been a customer since 2017 and purchased 3 houses with NAF. I believed that NAF was a trustworthy company. However, after today I have no trust or confidence. Hopefully, NAF will do the right thing and provide a better interest rate. I shouldn’t have to pay for the negligence of NAF. My loan offer Chris never contacted again after Jan 16th. Then, three days before closing was told that the type of loan doesn't fund property over 20 acres and our property has 20.8 acres. We had to wait to get a waiver signed, which then delayed getting the doucments out. We were suppose to get the documents on Friday Jan 31st but did not recieve them until Feb 1st, which frustrated the investor. I also talked with a cusotmer service agent and asked for a supervisor to contact me and no one ever did. This was an awful experience.